Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
5 years ago

Gateway not working for certain users

Hi all,    We are facing some issues with our on premise gateway in Power BI, each time a user are publishing a report for the first time we get the error message:          If i lo...
Need Help
blopez11's avatar
blopez11
Super User
5 years ago

Make sure that your users have access to the data sources you create in the service for the gateway

 

Select the data source, then select "Users", which is next to "Data Source Settings"

Here you can add users

Probably would be good to use a security group for folks you want to have access to the data sources

That way you add the group instead of named users, but that would depend on your process

 

Good luck,

  • Anonymous's avatar
    Anonymous
    Not applicable
    5 years ago

    Hi, 

     

    Thanks for your response, i checked that all users in department are added to the data source so that´s not the issue.

     

     

    Can you think of any reason that some users get the error but are then able to alter the gateway connection and add the datasource as below?

    If everything is configured correctly no one should be forced to do this right? The gateway should handle this automatically?

     

    Thanks and regards