Gateway Error

[maxmont]

Hi,

For about two months, the Power BI gateway has been failing with the following log:

{"error":{"code":"DM_GWPipeline_Gateway_CanceledError","pbi.error":{"code":"DM_GWPipeline_Gateway_CanceledError","parameters":{},"details":[],"exceptionCulprit":1}}} Table: ScadutoNav.

The message is always the same; only the table name changes.

Some information:

• The gateway is installed on Windows xxx.
• The reports don't always fail; often the loading is correct.
• The gateway is updated to the latest version.

• The reports are not large (approximately 30,000 records).

  The report structure has not changed in the last 5-6 months; they did not have any problems initially.
  
  Thanks in advance for the help.

[Anonymous]

Hi @maxmont,

Thanks for reaching out to the Microsoft fabric community forum.

It looks like you are facing issues with your Power BI gateway. As @rohit1991 already responded to your query, please go through hsi response and mark it as solution if it answers your query.

I would also take a moment to thank @rohit1991, for actively participating in the community forum and for the solutions you’ve been sharing in the community forum. Your contributions make a real difference.

If I misunderstand your needs or you still have problems on it, please feel free to let us know.  

Best Regards,
Hammad.
Community Support Team

If this post helps then please mark it as a solution, so that other members find it more quickly.

Thank you.

[Anonymous]

Hi @maxmont,

I wanted to check if you had the opportunity to review the information provided. Please feel free to contact us if you have any further questions. If my response has addressed your query, please accept it as a solution so that other community members can find it easily.

Thank you.

[Anonymous]

Hi @maxmont,

May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

Thank you.

[Anonymous]

Hi @maxmont,

As we haven’t heard back from you, so just following up to our previous message. I'd like to confirm if you've successfully resolved this issue or if you need further help.

If yes, you are welcome to share your workaround and mark it as a solution so that other users can benefit as well. If you find a reply particularly helpful to you, you can also mark it as a solution.

If you still have any questions or need more support, please feel free to let us know. We are more than happy to continue to help you.
Thank you for your patience and look forward to hearing from you.

[rohit1991 · Accepted solution]

Hi @maxmont ,
It looks like you're facing intermittent failures with the Power BI gateway, specifically the DM_GWPipeline_Gateway_CanceledError, despite the gateway being up to date and the dataset being relatively small. This issue could be related to resource utilization on the server hosting the gateway, so it's important to check CPU, memory, and network stability, as spikes in usage might be causing the failures. Additionally, timeouts or network instability could be contributing to the issue, so verifying firewall and proxy settings, as well as reviewing gateway logs for more details, would be helpful. Enabling verbose logging in the gateway settings can provide deeper insights into potential causes. If the failures happen during scheduled refreshes, increasing timeout settings or optimizing queries might improve reliability. As a troubleshooting step, you could also try reinstalling the gateway to ensure a clean setup. If the problem persists, contacting Microsoft Support with error logs and activity IDs would be the best course of action for further investigation.

[maxmont]

Other information:

Informazioni tecniche

ID attività: 6de47a4f-819b-47d8-92b5-d6b52663218e

ID richiesta:db244dd2-8eb3-4342-81e3-22c1f9d2f7ee

Nome cluster:WABI-WEST-EUROPE-D-PRIMARY-redirect.analysis.windows.net

Ora di inizio aggiornamento:giovedì 6 marzo 2025 16:30:14 UTC

Ora di fine aggiornamento:giovedì 6 marzo 2025 16:39:27 UTC