First time user cannot see shared dashboard

[Keropi79]

Hi, We had a workshop with our first time users that are on the Free trial Pro license, and all of the first time users cannot see the shared dashboard from our Workspace. On the other hand the other users also on Free trial Pro license, but not first time user, have no problem seeing the browser.

The share dashboard is kept on loading but no end to it.

Appreciate help on this, what sort of error that may cause this?

We've tried:

1. Reshare the link

2. Delete & recreate the access

3. Change browser

4. User log out and login again

But result is still the same, user still cannot see the dashboard.

Thanks in advance.

Regards,

Sigrid

[GilbertQ · Accepted solution]

Hi there

Can you make sure that the user does not have a Power BI Free license?

Could you also make sure that when the user logs in they accept the Power BI Trail prompts and do not dismiss it?

[Keropi79]

@GilbertQ , yes we found out that they still have the Free license. So we converted them to trial license and all good.

Thanks.

[GilbertQ]

Thanks for letting us know.