Filter pane works in desktop & service but fails on one page when embedded

[AnnyfromMR]

In my report there are five pages with six PlotlyJS visuals each. These visuals are are both filtered through two slicers on the page, which users can change, and a filter in the filter pane, which users can't change. 

The filters work perfectly fine on all pages in the desktop app and the online service but when I embed the report on a website, the filter from the filter pane stops working on one page (the first page containing PlotlyJS visuals). All the settings are identical to those on other pages. I think it might be a loading issue. I'd appreciate any help!

[v-tsaipranay]

Hi @AnnyfromMR ,

Thank you for reaching out to the Microsoft fabric community forum.

Could you please confirm if the issue has been resolved. I wanted to check if you had the opportunity to review the information provided @ibarrau   Please feel free to contact us if you have any further questions.

Thank you.

[ibarrau]

Hi. Try adding another custom visual to your report. Make sure that other custom visual is a PBI Certified one. If you can't see any custom visual, there might be something missing at embedding code configuration. If that visual is showing up, then you might want to contact PlotlyJS visual support because it should work. Usually the problemas with custom visuals in embedded are:

• Missing Permissions or Licensing: Some visuals require user consent or licensing. Check if the visual needs to be enabled or purchased. 
• Browser or Network Restrictions: Custom visuals often load external scripts. Browser settings, firewalls, or content blockers might prevent them from rendering.
• Visual Not Certified: Non-certified visuals may have limited support in certain environments. Certified visuals are more stable and secure.

I don't see any of those 3 as issue for that custom visual because it's not free, so paying should do it. It's certified and it doesn't look like it's using a third party online service.

I hope that helps,

[AnnyfromMR]

The thing is that the filters only don't work on one page (containing six visuals). On the other pages, which all all contain the same six visuals as the first page, they work. So the problem isn't PlotlyJS itself.

[ibarrau]

Ok. For managing filters you can set, get, add, replace, remove them when embedding. You could try getting them with the code and check what is that returning to make sure they are setted when embedding the report. There is a playground to check the code interactivily: https://playground.powerbi.com/en-us/explore-features

Open Filters and Slicers to check how they look and "Show log" to check the js code.

I hope that helps,

[AnnyfromMR · Accepted solution]

The problem resolved itself somehow. After a while, I reloaded the report and suddenly the filters were working. I think it was a rendering issue.

[v-tsaipranay]

Hi @AnnyfromMR ,

Thank you for confirming, and I'm glad the issue is resolved. If you have any further questions, please feel free to reach out.

Thank you.