Error when accessing PBI workspace: Couldn't load the model schema associated with this report.

[Anonymous]

I have a pro license and received the below error when trying to access a workspace (I have admin access to the workspace) shared by an external organisation. Please help to resolve this issue.

Couldn't load the model schema associated with this report. Make sure you have a connection to the server, and try again.

Activity ID: aa6e0fde-d027-4403-8175-e01bbb71b6f9
Request ID: 8f847cb7-ae1e-f11f-cd9e-18d8c59c206e
Correlation ID: 732be77f-b13c-e26d-8e09-b55ae21d2628
Time: Fri Nov 19 2021 14:38:43 GMT+0000 (Greenwich Mean Time)
Service version: 13.0.17137.52
Client version: 2111.2.08565-train
Cluster URI: https://wabi-us-north-central-d-primary-redirect.analysis.windows.net/

[v-chenwuz-msft]

Hi @Anonymous ,

Did you change the power bi Tenant URL before you link to the workspace directly.

Where to change find the Tenant URL? On the right-top of the power bi service. an "?" icon and about power bi.

OR

Whether your pro is a trial account, or whether it has expired.

OR

Uncheck the option: "Report viewers can only access this data source with their own Power BI identities using DirectQuery" in "Data Source Credential". To learn more and see picture where its located: 

Azure SQL Database with DirectQuery - Power BI | Microsoft Docs

The same error in this post has been solved, you can refer.

Best Regards

Community Support Team _ chenwu zhu

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