Error unable to login to app.powerbi.com using my Office 365 account

[Peetza]

Hi, Does anyone know what might be causing the attached error when I try to login to PowerBI service using my Office 365 account?  Any troubleshooting I can do?

[Anonymous]

Hi @Peetza,

Firstly, make sure your organization has enabled individual sign ups(also known as ad-hoc subscriptions). You can ask your administrator to enable ad-hoc subscriptions. The following steps demonstrate that how to enable ad-hoc subscriptions. Reference: https://powerbi.microsoft.com/en-us/documentation/powerbi-admin-syndication-partner/.

1. Sign into Azure Active Directory using Office 365 credential. The first line will prompt for credentials. The second line connects to Azure Active Directory.

$msolcred = get-credential

connect-msolservice -credential $msolcred

2. Once signed in, issue the following command to enable free sign ups.

Set-MsolCompanySettings -AllowAdHocSubscriptions $true

Secondly, sign up for Power BI using this link.

Thirdly, ensure that you delete temp internet files in IE, and then log in Power BI Service and check if it is successful. Also try using different browsers to log in Power BI Service.


Thanks,
Lydia Zhang

[Peetza]

Thank you Lydia, our administrator is off on holiday, so it will have to wait for hint o come back. Is this the most likely reason, and if not, is there anything else I can try myself that doesn't require an administrator?

Thanks,

Peter

[Anonymous]

Hi @Peetza，

The first point is a main cause of the above error. Besides it, please sign up Power BI and then use different browsers to check if you can log in.

Thanks,
Lydia Zhang

[Peetza]

@Anonymous
Our administrator has assured me that Ad-hoc subscriptions has been anabled.  It seems that users are able to login the first time (as I was), and then they cannot login subsiquently.  Is there anything else I can do to fix this issue?
Regards,
Peter

[Peetza]

Thank you @Anonymous, I have tried different browsers before placing this post, and it did not work.  I have been able to login to the PowerBI service in the past (probably about 1 week ago), so something must have changed since.  I will wait for the Azure administrator to get back from holiday and hope that fixes the issue.  Thank you for your help.

Regards,

Peter