Error in data refresh

[Vikas_J]

After sucessfully hosting dashboard on the Power BI services for atleast six months. i have started to get this error message :

The dashboard was hosted by some other member of the team and person is not available in the team now. How to resolve this?

• Data source error{"error":{"code":"DMTS_OAuthTokenRefreshFailedError","pbi.error":{"code":"DMTS_OAuthTokenRefreshFailedError","details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"AADSTS50057: The user account is disabled. Trace ID: 30df9897-2973-40e2-b3a9-95b8e24b2c00 Correlation ID: 841ab715-8e43-4682-b8cc-44cf8ef952fd Timestamp: 2024-10-20 06:08:00Z"}}],"exceptionCulprit":1}}} Table: Digital.
• Cluster URIWABI-WEST-US-redirect.analysis.windows.net
• Activity ID91285a94-3933-4a7b-b224-cd5e737d8703
• Request ID40927f0f-27cd-4bbe-bcc4-7e7897e4ff21
• Time2024-10-20 06:08:02Z

[shafiz_p]

Hi @Vikas_J 
DMTS_OAuthTokenRefreshFailedError, indicates that the OAuth token used for authentication has failed to refresh because the user account is disabled. Since the dashboard was hosted by a team member who is no longer available, you’ll need to update the credentials for the data source.

• Go to the Power BI Service.
• Navigate to the workspace where the dashboard is hosted.
• Reassign the ownership of the dataset to an active team member.
• In the Power BI Service, go to the dataset settings.
• Find the section for Data source credentials.
• Update the credentials with an active user’s account information.
• Ensure that the new credentials have the necessary permissions to access the data sources.
• Re-authenticate the data sources if needed.
• After updating the credentials, manually refresh the dataset to ensure that the changes take effect.

Hope this helps!!

If this solved your problem, please accept it as a solution and kudos!!

Best Regards,
Shahariar Hafiz