Dynamic hierarchy using fields parameter works on desktop but not on cloud service

[kshe]

Hi,

We are using the dynamic hierarchy built from field parameter to select different level for Matrix and drill down.

It's working perfectly before but suddenly not working on service today. Any idea? It's still working perfectly on desktop.

On service, when I click and unclick 'Level 2', it won't go back to default 'Level 1', it stays on 'Level 2'.

Also when I select both 'Level 2' and 'Level 3', I cannot drill down to 'Level 3' on the matrix. It shows 'Level 2' only.

Any change from Power BI service side today?

Thanks.
K

[V-yubandi-msft]

Hi @kshe ,

Could you please update us on the status of your issue? Has it been resolved, or have you reached out to Microsoft support for help? Let us know if you still need any assistance.

[V-yubandi-msft]

Hello @kshe ,

May I check if you've raised a support ticket for this issue, or is it working fine on your end now? Based on community responses, it seems to be working intermittently some users are experiencing issues while others are not. Just wanted to confirm your current status so we can assist further if needed.

Thanks&regards,

Yugandhar.

[V-yubandi-msft]

Hi @kshe ,

Thank you for engaging with the Microsoft Fabric Community. I tested the report with a dynamic hierarchy using field parameters and found that the issue only occurs in Power BI Service. In Power BI Desktop, everything works as expected slicer selections and drill downs reset properly to Level 1 when higher levels are unchecked.

In the Service, after selecting Level 2, unchecking it does not bring back Level 1, and the drill down feature gets stuck, not allowing navigation past intermediate levels. This appears to be a recent change in how the Matrix visual manages field parameter context online.

FYI:

I haven’t seen any official updates from Microsoft, but the problem is consistent across workspaces. Thanks to @rohit1991 , for helping confirm this. For now, we recommend users work in Desktop for full hierarchy and drill features until this is resolved in the Service.

Regards,

Yugandhar.

[lbendlin]

Can you pinpoint when it stopped working?

[Dominoes2]

Just wondering, that page with all of the Powerbi Service versions looks like it is in the powerbi service? How does one find that page? 

[lbendlin]

That page is a SharePoint list we maintain internally with Power Automate to keep track, precisely because Microsoft are very secretive about service version changes.

[V-yubandi-msft]

Hi @Dominoes2 ,

To find your current Power BI Service version, open Power BI in your browser, click the question mark icon at the top right, and choose About Power BI  from the dropdown. A pop up will show information like the Service version, Client version, data location, and last update time.

This feature gives you the latest build details, but Microsoft does not provide a complete public version history. Detailed version logs with release dates are usually from internal dashboards, which are not available to the public.

If you want to make it even more polished for a community post or documentation, you could add a quick note about alternative resources like:

Previous monthly updates to Power BI Desktop and the Power BI service - Power BI | Microsoft Learn
Use semantic model version history (preview) - Power BI | Microsoft Learn

Hope this helps...

[kshe]

working all the way till 7/11/25 PST.

[lbendlin]

They pushed a new service version yesterday - can you try again?

[slilley]

Not working for me either.  We have dynamic field parameters in matrices throughout embedded applications and they are not working consistently.

Would appreciate any workarounds anyone has.

[Dominoes2]

I have tried just now and the issue still persists. Do you know of any work arounds for the interim or when mirosoft is going to have a fix out? 

[lbendlin]

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .

[kshe]

Thanks. I noticed today the drill down is working. However the default view back to the highest Level is still not working as before.

[V-yubandi-msft]

Hi @kshe , @Dominoes2  & @slilley ,

Can you raise a support ticket with Microsoft for further investigation. MS team will be able to look into the issue more thoroughly and help resolve it.

How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Thanks &regards,

Yugandhar.

[slilley]

Working better for me this morning - maybe they rolled back - anyone else?
<crossing fingers>

[Rom_Cheng]

Seems to work on my side too,  it doesn't work a few hours ago but works now.

[Dominoes2]

I have talked to microsoft support who did confirm that a fix for this issue was released. I have gone through and tested some of the reports I have and found that it was resolved. However in some cases, depending what state the user left the report in, they would need unselect and reslect the chosen row parameters.

[rohit1991]

Hi @kshe ,
This issue is likely due to a recent Power BI Service update that introduced a bug affecting dynamic hierarchies built with field parameters. The feature still works correctly in Power BI Desktop, but selections don’t reset or drill down properly in the cloud service. Many users have reported the same problem, and it’s not specific to your report. Microsoft is likely aware and should resolve it soon. In the meantime, you can use Desktop until the service is fixed.