Data set not refreshing

[Anonymous]

Hello everyone. I am new to this game and need some guidance.

I have a gateway cluster setup that houses four datasets. I have connected to them successfully on both desktop and online. I have the data sources "mapped" under the gateway connection in settings. I have an on-prem server and the off-site data is being hosted in "the cloud" through a third party. I have updated both the on-prem gateway and the off-site gateway to ensure that we are using the November update for both the desktop version as well as the online version.

When I try to manually refresh the data on-line, it fails and tells me my credentials are invalid. See the screenshot. I honestly have never been able to refresh on-line. What step am I missing?

Thanks for the help in advance!

Justin

[v-lionel-msft]

Hi @Anonymous ,

Has your problem been solved?

Best regards,
Lionel Chen

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[Anonymous]

Hi there team. We have narrowed it down to an issue with the SQL server. The company hosting our Data Warehouse did not have the backend setup correctly. I will update this thread with the specifics when I get them.

[Anonymous]

Hey there BI Community, I believe that this comes down to a VPN issue. Can I use a VPN on Power BI services?

[v-lionel-msft]

Hi @Anonymous ,

1. Edit credentials.

2. Choose authentication method.

You should use "WindowsWithoutimpersonation".

Best regards,
Lionel Chen

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[Anonymous]

@v-lionel-msft,

Thanks for the response. Under Authentication Method, I don't have "WindowsWithoutImpersonation". I have three options to choose from and they are: "Basic", "Windows", & "OAuth2". 

I see in your test setup above, that the server is "Localhost". I assume that because I am trying to connect to a SQL Server that I don't have this option?

[Anonymous]

Look at this picture as well. It shouldn't have to do with using my MS credentials to login to BI and then using different credentials for the data source correct?