Data refresh

[Christine218]

I have my datasets on a Sharepoint set to auto refresh. They haven't done that since the beginning of December. The manual refreshes are not working either.

[v-jayw-msft]

Hi @Christine218 ,

I'd like suggest you to create a support ticket.

https://powerbi.microsoft.com/en-us/support/pro/

Best Regards,

Jay

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[v-jayw-msft]

Hi @Christine218 ,

Please check Settings -> manage gateways to see if the gateway is offline. Also check Settings -> Datasets -> Refresh history to see if there's any error message.

Best Regards,

Jay

Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Christine218]

The gateway is online. There are no errors showing (see screenshot below).  It says completed but the new data is not showing.  Also, it hasn't updated in almost a month despite being set to automatically update.

[Tad17]

Hey @Christine218 

Please check the link in my original post. Also, please check out the link below and consider using file paths instead of sharepoint connector as it is known to be faulty.

https://docs.microsoft.com/en-us/power-bi/desktop-use-onedrive-business-links

If this helps please kudo.

If this solves your problem please accept it as a solution.

[Christine218]

Thanks for your patience in helping me through this.  So first, my gateway is up but when I try to add a datasource to it, I get this message:

Unable to connect: We encountered an error while trying to connect to . Details: "We could not register this data source for any gateway instances within this cluster. Please find more details below about specific errors for each gateway instance."Hide details

Activity ID:	9a0dcab9-8873-413b-a82c-064e6d1bdad5
Request ID:	c1266b47-bd9f-c5ea-6691-7ebd983ed396
Cluster URI:	https://wabi-us-north-central-redirect.analysis.windows.net/
Status code:	400
Error Code:	DMTS_PublishDatasourceToClusterErrorCode
Time:	Thu Feb 13 2020 13:29:35 GMT-0500 (Eastern Standard Time)
Service version:	13.0.12301.206
Client version:	2002.1.021

New gateway:	Unable to connect to the data source undefined.
Underlying error code:	-2147467259
Underlying error message:	The input URL is invalid. Please provide a URL to the root of a SharePoint site, or to the service document or entity of its OData feed (with no query or fragment part).
DM_ErrorDetailNameCode_UnderlyingHResult:	-2147467259
Microsoft.Data.Mashup.ValueError.Detail:	https://freemanco.sharepoint.com/:f:/t/NationalResourceManagement/EgMBUXwWEB1BqA0ndwqO0PYBZpD0u06Xje...
Microsoft.Data.Mashup.ValueError.Reason:	DataFormat.Error

Troubleshoot connection problems

When I try to obtain the link the way you are instructing, that option doesn't exist.

Any further suggestions would be greatly appreciated!!

[Tad17]

Can you share your error codes?

[Christine218]

I don't get any....if just doesn't refresh.  I have 7 different datasets that aren't refreshing.

[Tad17]

Can you share any of the queries? 

Is your on-premise gateway set up correctly?

Maybe scheck otu this thread: https://community.powerbi.com/t5/Service/Sharepoint-Online-Data-Set-Refresh/td-p/389103