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RFJammer
Frequent Visitor

Data refresh failing due to non trusted certificate

Hi, 

 

Hoping someone can help me with a problem. I have a dashboard that connects to a remote database (we have no control over this database/server, we can only access the data). I had some issues refreshing the data on my laptop where I was getting an error about the certificate being untrusted, but got around this by adding PBI_SQL_TRUSTED_SERVERS: database_address to my accounts environment variables (I did not add them to my computers system environment variables). 

 

However, when I try to refresh the semantic model online, I get the below error. 

 

Data source error{"error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","pbi.error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","parameters":{},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorCode","detail":{"type":1,"value":"-2147467259"}},{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"Microsoft SQL: A connection was successfully established with the server, but then an error occurred during the login process. (provider: SSL Provider, error: 0 - The certificate chain was issued by an authority that is not trusted.)"}},{"code":"DM_ErrorDetailNameCode_UnderlyingHResult","detail":{"type":1,"value":"-2147467259"}},{"code":"Microsoft.Data.Mashup.ErrorCode","detail":{"type":1,"value":"10478"}},{"code":"Microsoft.Data.Mashup.ValueError.Class","detail":{"type":1,"value":"20"}},{"code":"Microsoft.Data.Mashup.ValueError.DataSourceKind","detail":{"type":1,"value":"SQL"}},{"code":"Microsoft.Data.Mashup.ValueError.DataSourcePath","detail":{"type":1,"value":"reigategrammardb.isamshosting.cloud, 29347;iSAMS_ReigateGrammar"}},{"code":"Microsoft.Data.Mashup.ValueError.ErrorCode","detail":{"type":1,"value":"-2146232060"}},{"code":"Microsoft.Data.Mashup.ValueError.Message","detail":{"type":1,"value":"A connection was successfully established with the server, but then an error occurred during the login process. (provider: SSL Provider, error: 0 - The certificate chain was issued by an authority that is not trusted.)"}},{"code":"Microsoft.Data.Mashup.ValueError.Number","detail":{"type":1,"value":"-2146893019"}},{"code":"Microsoft.Data.Mashup.ValueError.Reason","detail":{"type":1,"value":"DataSource.Error"}},{"code":"Microsoft.Data.Mashup.ValueError.State","detail":{"type":1,"value":"0"}}],"exceptionCulprit":1}}} Table: Staff.

Cluster URIWABI-NORTH-EUROPE-redirect.analysis.windows.net

Activity ID fa5a13f1-d2c6-49f7-872a-99bfa96991b1

Request ID e0ea06cd-6d4f-518a-cb48-180448960167

Time 2024-11-19 11:16:08Z

 

How can I stop this from happening? Do I need to add the PBI_SQL_TRUSTED_SERVERS: database_address to my system variables?

2 REPLIES 2
Anonymous
Not applicable

Hi, @RFJammer 

May I ask if you have gotten this issue resolved? If it is solved, please share your solution and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster.

 

If it's not resolved, please share more details about the issue you're experiencing (exclude sensitive information) and we'll do our best to resolve the issue for you.

 

 

I hope my suggestions give you good ideas, if you have any more questions, please clarify in a follow-up reply.
Best Regards,
Fen Ling,
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

blopez11
Super User
Super User

Not sure of the gateway version you are using but this announcement might provide some insight on the certificates.

On-premises data gateway September 2024 Release | Microsoft Power BI Blog | Microsoft Power BI

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