Data Source credentials error when refreshing postgresql

[Anonymous]

Hi,

I'm trying to refresh my datasets from app.powerbi.com but I am getting the following error message on one of the Data source Credentials (our Postgresql database): 

The refresh works fine from desktop. It's only the web service that doesn't work.

does anyone have any idea or could refer me to a similar thread?

Many thanks!

Raul.

[Anonymous · Accepted solution]

In the end I couldn't make it work. After much back and forth with tech support they told me that there's a problem with the postgresql connector. 

I changed to a ODBC connector and despites it's adding an extra step, it's working.

Thanks!

[Anonymous]

Hi @Anonymous,

I check your requests trace log and find it shows credentials error, please double check and update your credentials to use valid credentials.

Regards,

Xiaoxin Sheng