Cannot create a group

[CNR]

Hi,

I am having problems trying to create a group on a client solution. I get the following message:

"Couldn´t create the group. Please try again later or conact support. Status code 500"

I can see that others have had the same issue in the past:

https://community.powerbi.com/t5/Service/Cannot-create-a-group/m-p/51769#M10864

However, no definite solution was provided in the above linked thread.

Does anyone know what´s causing this problem and how to fix it?

/Casper

[MartinH]

I have pro and getting the error! 

 

---

Something went wrong.

Couldn't create the group
Please try again later or contact support. If you contact support, please provide these details.

Activity ID6e50aa77-a3b3-4dee-b94c-83d33c8eac97

Request ID5c035fa8-281b-46b3-7596-3efe8aabf5b4

Correlation ID4fe91b70-f274-a93d-98fd-3ebff502d35c

Status code500

TimeWed Oct 12 2016 10:53:05 GMT+0100 (GMT Daylight Time)

Version13.0.1700.324

Cluster URI https://wabi-north-europe-redirect.analysis.windows.net 

[Vicky_Song]

@CNR, @MartinH, I'm trying to involve other senior engineers, will post here once I got any updates.

[CNR]

Hi Vicky,

That sounds good. You can also contact me at [email protected]. Let me know if I need to open a support ticket as it as an urgent matter

Have a nice day

/Casper

[Anonymous]

@CNR Check out this post done awhile ago by Ginger Grant. It outlines the necessary licensing. The small tidbit, is it requires Exchange Online to be licensed along with the Pro Power BI license.

Read through that, and see if you can determine the issue.

[ankitpatira]

@CNR Ability to create group workspace is only available with Pro account so make sure that your account type is power bi pro.