Azure Maps visual not rendering data points

[Anonymous]

Hello,

My Azure Maps visual is not rendering the data point bubbles in the published report (first image below).

However, the data points render correctly when opened in Power BI Desktop (second image). I have refreshed the report several times and republished, but to no avail.

Please advise.

Azure Maps not rendering


This is how the visual is meant to appear:
Azure Maps visual - rendered in PBI Desktop

[Anonymous]

Hello, thank you for this suggestion. I followed these steps and the visual is still not working.

I will keep investigating and return if I find the solution.

[v-nmadadi-msft]

Hi @Anonymous  ,

Please ensure there are no Visual level filters that are applied to your visual.
Make sure you are using the latest version of power BI and clear out the cache by this method:

Go to powerbi.com

Open your browser’s dev tools (in Microsoft Edge or Chrome, using the F12 key)

Go to the Application tab

Look for IndexedDB on the left hand side

Select the arrow to expand

Look for GeocoderCache

Select the arrow to expand

Look for objects

Right-click and press Clear

Refresh the page

After this re publish and check if you are still facing the issue.

Did I answer your question? Mark my post as a solution, this will help others!

If my response(s) assisted you in any way, don't forget to give "Kudos"

Thanks and Regards

[Anonymous]

Thank you for your response. I have tried this method but it is still not working. I did notice this particular line of code when I checked the Developer tools and also identified that the data is still pulling through when I show the visual as a table:

[v-nmadadi-msft · Accepted solution]

Hi @Anonymous,
Sorry to know it didn’t help. Please consider reaching out to Microsoft Support. You can provide them with all the troubleshooting steps you've already taken, which will help them understand the issue better and provide a resolution. They might be able to identify something specific about your admin account setup or provide a solution that isn't immediately obvious.
Below is the link to create Microsoft Support ticket
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn 

Thanks and Regards

[Poojara_D12]

Hi @Anonymous 

1. Check Dataset and Network Access

• Ensure the dataset is refreshed in Power BI Service.
• Verify your network allows access to Azure Maps services (e.g., Bing Maps API).

2. Enable Azure Maps in Admin Portal

• Confirm Azure Maps visuals are enabled in Admin Portal > Tenant Settings.

3. Validate Licensing

• Ensure you’re using Power BI Pro or Premium, as Azure Maps requires a supported license.

4. Verify Data Fields

• Ensure the location fields are properly categorized (e.g., "City," "Country," or Lat/Long).

5. Clear Browser Cache

• Perform a hard refresh (Ctrl + F5) or clear your browser cache.

6. Test in Power BI Service

• Open the report in Power BI Service directly to ensure the visual renders there.

If the issue persists, update Power BI Desktop to the latest version and check the Power BI Service status for Azure Maps issues.

Did I answer your question? Mark my post as a solution, this will help others!
If my response(s) assisted you in any way, don't forget to drop me a "Kudos" 🙂

Kind Regards,
Poojara
Data Analyst | MSBI Developer | Power BI Consultant
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