Forum Discussion

Kbersani's avatar
Kbersani
Advocate I
10 years ago
Solved

iOS Alerts not working

We are trying to get the Alerts feature to work on iPhone 6 and 6 plus but they are not triggering. I have setup a number of Alerts and refreshed the data to trigger however both the push notificaito...
Need Help
  • hilay's avatar
    hilay
    10 years ago

    Hi Tim,

     

    Currently the data driven notifications are supported while app is either closed or in the background (same for app badge). However, upon refresh, the alerts section should contain the new incident records.

     

    However, these days we're working on in-app notification support, which allows any type of notification (either data-driven or metadata related) to pop up even when app in foreground.

     

    Please let me know if the above answers your concerns.

     

    Thanks, Hila

Kbersani's avatar
Kbersani
Advocate I
10 years ago

Hi Dana,

 

I just sent the request screenshots to the new eamil address. Also I have confirmed that both phones did not have any information besides "no alearts at this time" within the Alearts area of the app.

 

Thank you,

Ken

Dana's avatar
Dana
Microsoft Employee
10 years ago

Hi Ken,

 

Thank you, we received the email with the images.

 

Can you please set the rule again, close the app and then open it again. Can you please let us know if now you can see the Alert rule on the Alerts area?

 

Thank you,

Dana.

  • timrodman's avatar
    timrodman
    Helper I
    10 years ago

    I am also having this same issue. The badge icon is not being triggered in addition to the alerts not appearing in the Alerts area within the Power BI app on my iPhone.

     

    I'm using the Power BI iPhone app version 6.1 and iOS 9.2.1.

    • hilay's avatar
      hilay
      Microsoft Employee
      10 years ago

      Hi Tim,

       

      Currently the data driven notifications are supported while app is either closed or in the background (same for app badge). However, upon refresh, the alerts section should contain the new incident records.

       

      However, these days we're working on in-app notification support, which allows any type of notification (either data-driven or metadata related) to pop up even when app in foreground.

       

      Please let me know if the above answers your concerns.

       

      Thanks, Hila