Forum Discussion

jasonlosser's avatar
jasonlosser
Icon for Helper I rankHelper I
11 years ago
Solved

Are "Alerts" working for iOS?

I have a card-based dashboard that should allow alerting;  I have entered proper thresholds that would trigger an alert;  and have had the underlying dataset refresh frequently.

 

However, my app is not yielding an alert (?)

Need Help
  • metaran's avatar
    metaran
    11 years ago

    Thank you for reporting the issue with the data alerts in our iOS app.

    It seems we're experiencing some issues with the push notification service of the alerts that affects some cases, not all. We're working on fixing it ASAP and will report once the service is fully operational.

     

    we apologize for the inconvenience.

     

    thanks,

    Meital

13 Replies

  • Greg_Deckler's avatar
    Greg_Deckler
    Icon for Community Champion rankCommunity Champion
    11 years ago

    Curious as to how you are setting thresholds and configuring Alerts, is that a feature of the iOS app only? I haven't found how to set that in the service or in the Android version of the app or the Windows Store App for Power BI.

    • jasonlosser's avatar
      jasonlosser
      Icon for Helper I rankHelper I
      11 years ago

      Yes - it appears to be iOS only.   My analyst has an Android device and that does not allow him to configure Alerts.

      • Greg_Deckler's avatar
        Greg_Deckler
        Icon for Community Champion rankCommunity Champion
        11 years ago

        At least I don't feel so bad that I don't have that feature if it doesn't work! :smileylol:

         

        Joking...

  • Dana's avatar
    Dana
    Icon for Microsoft Employee rankMicrosoft Employee
    11 years ago

    Hi,

     

    The Alerts feature is currently available in our iOS iPhone app.

     

    We are checking the issue you reported about and we will update soon.

     

    Thank you,

    Dana.

  • metaran's avatar
    metaran
    Icon for Microsoft Employee rankMicrosoft Employee
    11 years ago

    Thank you for reporting the issue with the data alerts in our iOS app.

    It seems we're experiencing some issues with the push notification service of the alerts that affects some cases, not all. We're working on fixing it ASAP and will report once the service is fully operational.

     

    we apologize for the inconvenience.

     

    thanks,

    Meital

  • Dana's avatar
    Dana
    Icon for Microsoft Employee rankMicrosoft Employee
    11 years ago

    Hi,

     

    We investigated the issue and the issue should be resolved.

    Please download the latest version of the app from the app store and check if the issue still exist.

    If you still facing the same issue, please report it and we will check it.

     

    Please note the following data about Alerts and push-notifications:

    • Once you set a rule an alert and a push-notification will be triggered only once.
    • For example, if you set a rule to Alert you that the number on the card tile is above 25 :

         Once the data is refreshed and there is a change in the data, an Alert will be triggered (and a push notification will be sent if the app is closed on your mobile device).

         If after a x time that number stays above 25, you will not receive another alert or push-notification.

         If after x time the number comes back to be below 25 and after x time it will go up above this number again, you will receive an alert (and push- notification if the app is closed on your mobile device).

     

    Thank you,

    Dana.

      • jasonlosser's avatar
        jasonlosser
        Icon for Helper I rankHelper I
        11 years ago

        Unfortunately, still not working.    That's OK.   Many more important bugs to fix prior to this one.