Zendesk Connection in Desktop not working

[NWBI]

Hello BI world, 

I have been trying to connect to Zendesk using the built in connector on desktop. I get an error every time after entering my credentials and attempting to connect below. 

Any help to resolve this, or guidance on how to connect to Zendesk WITHOUT using powerBI connector?

Thanks!

[antonstorozhuk]

Hello @NWBI 

I'm Anton from Alpha Serve.

In case you're still struggling exporting data from Zendesk, you might want to try out our Zendesk app: Power BI Connector:

• https://www.zendesk.com/marketplace/apps/support/834457/power-bi-connector-by-alpha-serve/
• https://www.alphaservesp.com/products/zendesk/power-bi/

We have a handy User and Admin Guides for your convenience, but feel free to reach out support team at support@alpha-serve.com if you need any assistance.

Thank you.

Regards,

Anton

[v-yuta-msft · Accepted solution]

Hi NWBI,

Based on my test, the url you have input may not correct. Please check if the url format is like this pattern: https://companyXXXX.zendesk.com/agent/reporting.

 

Regards,

Jimmy Tao

[Anonymous]

Hi Jimmy,

Thanks for providing the URL. However, I got the below error after I input the URL. Do you know what am I doing wrong here?

[Anonymous]

@v-yuta-msft

I got the below error after using your URL. Do you know what am I doing wrong here?

Thanks for your time,

[Anonymous]

This is still a problem in 2019.

If I navigate to the page in IE it functions as expected, but inside Power BI (64bit) I'm presented with a script error for https://p18.zdassets.com/assets/zendesk/auth/v2/host-caa6da480a50ffd4f8a111ed7c9e8ac0.js

[cf9182]

Getting the same script error. Anyone know how to get past that?

EDIT: found this solution and it worked for me https://community.powerbi.com/t5/Desktop/Error-Zendesk-connector-to-power-bi-desktop/td-p/535464

"32bit version powerbi desktop installed, it works perfect"

[NWBI]

Thank you @v-yuta-msft!!!!

I don't find the correct URL format documented anywhere for this connctor, may be a good add in one of the support docs on this topic.

Thank you!