Visualizations not displaying

[excelmjr]

I am running the 2.31.4280.361 64-bit version of Power BI Desktop.

I cannot see any visuals. Not on new or exisiting projects. All I can see on the visuals is words that hold places for where to move your visuals.

The data and relationship areas display properly.

I have uninstalled power bi desktop, rebooted the machine, then reinstalled Power BI desktop multiple times. Same results.

What I see going down the left hand side is:

Fields

Fields

Search

Visualizations

1. Values

1. Drag data fields here

Filters

Page Level Filters

Drag data fields here

Report level filters

Drag data fields here

page

1

Does anyone have any ideas on what is causing this. I have submitted a "Frown".

Thanks.

[paulf]

@excelmjr  you could try finding a .css file (or make one in Notepad) - right click on it -> Properties then try changing the app that it is associated with - it's probably associated with Dreamweaver - change it to Notepad or something and see what happens.

You shouldn't need to reboot.

Edit - oops - just saw your reply - glad it's working!

[akjana]

@paulf @excelmjr Great debugging there 🙂 !

In general I think ensuring ContentType is "text/css" for all .css Registry Keys would mitigate this issue. We are still trying to make a fix such that we are intelligent about this such that users don't need to deal with this. Somehow the registry settings seem to be affecting our web browser control and we recently made some changes there which exposed this issue.

[akjana]

We have a fix that doesn't require the user to change registry keys. I'll reply back to the thread once the fix is released

[ceejay]

I'm still having this problem. With cefsharp.browsersubprocess and visualization.

I've installed the latest update, and still remains.

This fix you talk about, can you send it to me, please?

Thanks!!

CJ

[akjana]

@ceejay, can you a send a frown and mention akjana in it. Please include the screenshot.
Looks like we will have to debug this on your machine specifically since other users don't seem to be seeing the issue anymore.

[mauricepowerbi]

Always the same trouble ( vizualization not displaying) with the last update of 02/29/2016  ( 2.32.4307.362)

Thanks

[akjana]

@mauricepowerbi, if you have all the windows update, can you send a frown so that we can get in touch with you to debug the issue easily? I think we resolved the registry key issue however there may be something different about your environment.

[Gubbs]

Hi,

I had the same issue this morning and I tried to delete the whole .css key and that didn't work, but then I just readded the entries and values Paul had for .css above with 'empty' OpenWithProguids and PersistentHandler sub keys and that worked for me.

[excelmjr]

@Gubbs @paulf@AlexGorev

Gubbs, that worked. I changed the Content Tyupe to 'text/css' and it worked.

Thanks to everyone your persistence is very much appreciated.

[paulf]

@excelmjr  No no don't delete that 🙂

Is your PC joined to a domain or it it standalone?

[excelmjr]

Joined to a domain (home network)

I see what you are talking about, but I do not have a .css folder.

[Greg_Deckler]

@excelmjr - What version of IE do you have installed? My understanding is that Power BI Desktop utilizes IE's rendering engine so the issue may be with IE or some compatibility between Desktop and IE. I take it that this just started happening after the January update?

EDIT: Something else that you could try, you could enable tracing. File | Options and settings | Options | Diagnostics

You could then open a file that is giving you issues and then send the trace file along with your frown, or perhaps the trace file will tell you enough about what is going on for you to figure out a work-a-round.

[excelmjr]

@Greg_Deckler I resent the frown this morning along with the trace log. Thanks for the suggestion. I hope that helps with the resolution.

[pqian]

As of the Jan update, we no longer use IE to render visuals. 

@excelmjr, does the visual show up in previous versions?

[excelmjr]

Yes it worked prior to the update. I am running Windows 10.

[paulf]

Does it look like this by any chance?

[excelmjr]

Exactly!

[paulf]

Aha!  I knew I couldn't be the only one.  I have the *exact* same problem.

I'm running Windows 10 Enterprise x64 / IE11 with all patches from Windows Update.

I get the same problem with x64 and x86 versions of PowerBI.

A colleague is running the same OS, in teh same domain (so same GPOs etc.), but it works on his workstation.  His workstation is a different model to mine however.

I had been told that PBI uses IE for rendering the UI, so I've been wondering if it's related to GPU rendering somehow - I disabled IE GPU rendering and rebooted, but no change, and used Orca to get the PBI registry settings and found one for GPU rendering, but it does nothing.  I notice today however the comment saying that from the January update PBI does not use IE (perhaps that's the problem...?)

[excelmjr]

Was yours an upgrade from Windows 7 to Windows 10? I have a Windows 8 machine that I upgraded and it does NOT have the same problem. But this machine upgraded from Windows 7. That might be an reason??????

[paulf]

...actually this might be a bit left-field, but do you have a GPU installed, and is it AMD or NVidia?

Here the AMD machine works, my NVidia machine doesn't.

[Greg_Deckler]

Sounds like using the IE rendering engine might have provided a layer of abstraction and now that it is not being used according to @pqian, there are some shenanigans going on depending upon the graphic chipset. Nice troubleshooting @paulf.