Forum Discussion

excelmjr's avatar
excelmjr
Helper I
10 years ago

Visualizations not displaying

I am running the 2.31.4280.361 64-bit version of Power BI Desktop.   I cannot see any visuals. Not on new or exisiting projects. All I can see on the visuals is words that hold places for where to ...
Greg_Deckler's avatar
Greg_Deckler
Community Champion
10 years ago

excelmjr - What version of IE do you have installed? My understanding is that Power BI Desktop utilizes IE's rendering engine so the issue may be with IE or some compatibility between Desktop and IE. I take it that this just started happening after the January update?

 

EDIT: Something else that you could try, you could enable tracing. File | Options and settings | Options | Diagnostics

 

You could then open a file that is giving you issues and then send the trace file along with your frown, or perhaps the trace file will tell you enough about what is going on for you to figure out a work-a-round.

  • pqian's avatar
    pqian
    Microsoft Employee
    10 years ago

    As of the Jan update, we no longer use IE to render visuals. 

    excelmjr, does the visual show up in previous versions?

    • excelmjr's avatar
      excelmjr
      Helper I
      10 years ago
      Yes it worked prior to the update. I am running Windows 10.
      • paulf's avatar
        paulf
        Helper I
        10 years ago

        Does it look like this by any chance?

         

  • excelmjr's avatar
    excelmjr
    Helper I
    10 years ago

    Greg_Deckler I resent the frown this morning along with the trace log. Thanks for the suggestion. I hope that helps with the resolution.