Sort by Column In matrix not working, please help

[crkf20]

Im trying to sort my level 1 row by my level 1 sort column. It doesnt work in the matrix, but appears correct in the table view.

[crkf20]

I have already chosen level 1 and went to sort by column and chose level 1 sort. The option for sort ascending and descending are greyed out

[ryan_mayu]

could you pls provide the pbix file?

[ryan_mayu]

it should work. 

1. select level 1 and sort by level 1 sort column

usually it will work automatically. if not, you can click the three point and sort manually