Service Level KPIs

[PBI_Curious]

I need to create a bunch of Service Level KPIs.  They will need to incorporate filters like status and type but what they all have in common is that the Report Month needs to match the slicer setting on the page (which takes care of one date filter aspect) BUT additionally a filter regarding the Open date and/or the Close date.

For example the correct count for October items would be Report Month shows Oct/2020 but ALSO Opened >= selected report period AND < report period+1day.

This currently works in Excel along these lines: 

excel formula is [Opened],">="&TrackingMonth,Track_Data[Opened],"<"&EDATE(TrackingMonth)

Additonally, the Service Level formula in the last column is the following.  I will need to get this working in PowerBI.

=IF(C2<>"",IF(INT(B2)=INT(C2),C2-B2,((C2-B2)*24-((1+INT(C2)-INT(B2))-NETWORKDAYS(B2,C2))*24+IF(NETWORKDAYS(B2,B2)=0,HOUR(B2)-8,0)-IF(AND(NETWORKDAYS(B2,B2)=1,HOUR(B2)<8), 8-HOUR(B2),0)-IF(AND(NETWORKDAYS(B2,B2)=1,HOUR(B2)>15), 32-HOUR(B2),0))/24),"")

[Anonymous]

Hi  @PBI_Curious  ,

Here are the steps you can follow：

1. Create a calendar

Date = CALENDARAUTO()

2. Create measure.

Measure =
var _select=SELECTEDVALUE('Date'[Date])
return
IF(_select=MAX('Table1'[Report Month])&&MAX('Table1'[Opened])>=_select&&MAX('Table1'[Opened])<=_select+1,1,0)

3. Place the measure in the Filter and select Apply Filter.

4. Result：

Regarding the Service Level formula, because of the Excel statement you used, can you explain the specific logic, so that it is better for me to help you:

You can downloaded PBIX file from here.

Best Regards,

Liu Yang

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