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Anonymous
Not applicable

Power BI Update error message

‎10-17-2018 04:51 AM

HI Experts

 

Getting the following error message when i have updated to Oct 2018 desktop realse....any ideas...

 

Since updating to this latest release, when I try to open Power BI, I just get the following message:

Capture.PNG

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v-cherch-msft
Microsoft Employee
Microsoft Employee

‎10-17-2018 08:02 PM

Hi @Anonymous

 

You may try to uninstall PBI Desktop from your computer completely and take a look at this document. There are several minimum requirements listed in it. Please make sure that your computer meets those requirements. Then install the latest version and try to run power bi desktop as an administrator. If it is not your case, you may submit a support ticket.

https://powerbi.microsoft.com/en-us/support/

 

Regards,

Cherie

Community Support Team _ Cherie Chen
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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v-cherch-msft
Microsoft Employee
Microsoft Employee

‎10-17-2018 08:02 PM

Hi @Anonymous

 

You may try to uninstall PBI Desktop from your computer completely and take a look at this document. There are several minimum requirements listed in it. Please make sure that your computer meets those requirements. Then install the latest version and try to run power bi desktop as an administrator. If it is not your case, you may submit a support ticket.

https://powerbi.microsoft.com/en-us/support/

 

Regards,

Cherie

Community Support Team _ Cherie Chen
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Message 2 of 3
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Anonymous
Not applicable
In response to v-cherch-msft

‎10-17-2018 11:03 PM
Many thanks Cherie excellent feedback. Much appreciated
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