Solved: Re: Need Help

rshanka2 · ‎07-20-2021

Hi

All these days we use to receive subscription email from Power BI report( that i have access to and a member) to leadership team. Today I did not receive any email regarding the same. Please advise as these reports are critical to leadership and they should be having them on a daily basis. I do have a workspace which is premium content. Any thoughts?

Thanks,

parry2k · ‎07-20-2021

@rshanka2 did your dataset get refreshed?

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rshanka2 · ‎07-20-2021

Yes it did. i'm seeing several email threads regarding pro trial Vs license and spam email. its not the spam for sure nor external provider. Request to Microsoft Community/Dev support to get this sorted out. Confused as to what the exact solution is.

Kindly look into this as because when we have subscription emails and schedule refresh set up, should be sending automatic emails Vs we manually hitting the "Run Now" button.

v-easonf-msft · ‎07-21-2021

Hi, @rshanka2

Have you checked the refresh history and is there any abnormality?

Please avoid scheduled refresh of multiple reports in the same time period. In addition, please ensure that the gateway is online and the computer is in a free state during the scheduled refresh time period.

Best Regards,
Community Support Team _ Eason

rshanka2 · ‎07-27-2021