Forum Discussion

rshanka2's avatar
rshanka2
Advocate I
5 years ago
Solved

Need Help

Hi  All these days we use to receive subscription email from Power BI report( that i have access to and a member) to leadership team. Today I did not receive any email regarding the same. Please adv...
Need Help
  • parry2k's avatar
    parry2k
    5 years ago

    rshanka2 did your dataset get refreshed?

rshanka2's avatar
rshanka2
Advocate I
5 years ago

Yes it did. i'm seeing several email threads regarding pro trial Vs license and spam email. its not the spam for sure nor external provider. Request to Microsoft Community/Dev support to get this sorted out. Confused as to what the exact solution is.

 

Kindly look into this as because when we  have subscription emails  and schedule refresh set up, should be sending automatic emails Vs we manually hitting the "Run Now" button. 

  • v-easonf-msft's avatar
    v-easonf-msft
    Community Support
    5 years ago

    Hi, rshanka2 

    Have you checked the refresh history and is there any abnormality?

    Please avoid scheduled refresh of multiple reports in the same time period. In addition, please ensure that the gateway is online and the computer is in a free state during the scheduled refresh time period.

     

    Best Regards,
    Community Support Team _ Eason
     

    • rshanka2's avatar
      rshanka2
      Advocate I
      5 years ago

      Yes I did, Thank You  PBI Team

       

      Thanks,