Forum Discussion

rshanka2's avatar
rshanka2
Advocate I
5 years ago
Solved

Need Help

Hi

 All these days we use to receive subscription email from Power BI report( that i have access to and a member) to leadership team. Today I did not receive any email regarding the same. Please advise as these reports are critical to leadership and they should be having them on a daily basis. I do have a workspace which is premium content. Any thoughts?

 

Thanks,

Need Help

4 Replies

  • rshanka2's avatar
    rshanka2
    Advocate I
    5 years ago

    Yes it did. i'm seeing several email threads regarding pro trial Vs license and spam email. its not the spam for sure nor external provider. Request to Microsoft Community/Dev support to get this sorted out. Confused as to what the exact solution is.

     

    Kindly look into this as because when we  have subscription emails  and schedule refresh set up, should be sending automatic emails Vs we manually hitting the "Run Now" button. 

    • v-easonf-msft's avatar
      v-easonf-msft
      Community Support
      5 years ago

      Hi, rshanka2 

      Have you checked the refresh history and is there any abnormality?

      Please avoid scheduled refresh of multiple reports in the same time period. In addition, please ensure that the gateway is online and the computer is in a free state during the scheduled refresh time period.

       

      Best Regards,
      Community Support Team _ Eason
       

      • rshanka2's avatar
        rshanka2
        Advocate I
        5 years ago

        Yes I did, Thank You  PBI Team

         

        Thanks,