NPS Score

[jcastr02]

Below is how our company calculates NPS ...I am trying to build a measure to do this calculation, but I continue to get 7 as the NPS ,but when I manually calculate I get 14     (show 42% promoters and 28% detractors).  Any help is appreciated.

NPS Score 30 Day TEST =

VAR _advocates=CALCULATE(countrows('SF-CF-30 Day'),'SF-CF-30 Day'[NPS Rating]>=9)

VAR _detractors = CALCULATE(countrows('SF-CF-30 Day'),'SF-CF-30 Day'[NPS Rating]<=6)

VAR _totalresponses =CALCULATE(countrows('SF-CF-30 Day'),NOT(isblank('SF-CF-30 Day'[NPS Rating])))

RETURN DIVIDE(_advocates - _detractors, _totalresponses)*100

[parry2k · Accepted solution]

@jcastr02 here is the fix and now NPS Score is 14.29. Missing that we not to exclude blanks when using <= 6

NPS Score 30 Day TEST = 
VAR _advocates=CALCULATE(countrows(NPS),NPS[Score]>=9) --6
VAR _detractors = CALCULATE(countrows(NPS),NPS[Score]<=6, NOT ISBLANK(NPS[Score])) --4
VAR _totalresponses =CALCULATE(countrows(NPS),NOT(isblank(NPS[Score])))  --14
RETURN  DIVIDE(_advocates - _detractors, _totalresponses)*100

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[jcastr02]

@parry2k Thanks for your help - that was it! 

[parry2k]

@jcastr02 based on your data I'm getting 6.67 which is DIVIDE ( 6 - 5,, 14 )

Which is correct, not sure where is the problem?

[jcastr02]

@parry2k    I am getting only 4 detractors vs.  5....    We only count ratings of 0-6 as detractors.   Where are you getting 5 from?

[parry2k]

@jcastr02 can you share sample data? 

[jcastr02]

@parry2k sorry it didn't let me upload as a table so I did a screen shot, thanks for your help.