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jcastr02's avatar
jcastr02
Post Prodigy
5 years ago
Solved

NPS Score

 

Below is how our company calculates NPS ...I am trying to build a measure to do this calculation, but I continue to get 7 as the NPS ,but when I manually calculate I get 14     (show 42% promoters and 28% detractors).  Any help is appreciated.

 

NPS Score 30 Day TEST =
VAR _advocates=CALCULATE(countrows('SF-CF-30 Day'),'SF-CF-30 Day'[NPS Rating]>=9)
VAR _detractors = CALCULATE(countrows('SF-CF-30 Day'),'SF-CF-30 Day'[NPS Rating]<=6)
VAR _totalresponses =CALCULATE(countrows('SF-CF-30 Day'),NOT(isblank('SF-CF-30 Day'[NPS Rating])))
RETURN DIVIDE(_advocates - _detractors, _totalresponses)*100

 

Need Help
  • parry2k's avatar
    parry2k
    5 years ago

    jcastr02 here is the fix and now NPS Score is 14.29. Missing that we not to exclude blanks when using <= 6

     

    NPS Score 30 Day TEST = 
VAR _advocates=CALCULATE(countrows(NPS),NPS[Score]>=9) --6
VAR _detractors = CALCULATE(countrows(NPS),NPS[Score]<=6, NOT ISBLANK(NPS[Score])) --4
VAR _totalresponses =CALCULATE(countrows(NPS),NOT(isblank(NPS[Score])))  --14
RETURN  DIVIDE(_advocates - _detractors, _totalresponses)*100

    Check my latest blog post Comparing Selected Client With Other Top N Clients | PeryTUS  I would ❤ Kudos if my solution helped. 👉 If you can spend time posting the question, you can also make efforts to give Kudos to whoever helped to solve your problem. It is a token of appreciation!

    ⚡Visit us at https://perytus.com, your one-stop-shop for Power BI-related projects/training/consultancy.⚡

     

6 Replies

  • parry2k's avatar
    parry2k
    Super User
    5 years ago

    jcastr02 here is the fix and now NPS Score is 14.29. Missing that we not to exclude blanks when using <= 6

     

    NPS Score 30 Day TEST = 
VAR _advocates=CALCULATE(countrows(NPS),NPS[Score]>=9) --6
VAR _detractors = CALCULATE(countrows(NPS),NPS[Score]<=6, NOT ISBLANK(NPS[Score])) --4
VAR _totalresponses =CALCULATE(countrows(NPS),NOT(isblank(NPS[Score])))  --14
RETURN  DIVIDE(_advocates - _detractors, _totalresponses)*100

    Check my latest blog post Comparing Selected Client With Other Top N Clients | PeryTUS  I would ❤ Kudos if my solution helped. 👉 If you can spend time posting the question, you can also make efforts to give Kudos to whoever helped to solve your problem. It is a token of appreciation!

    ⚡Visit us at https://perytus.com, your one-stop-shop for Power BI-related projects/training/consultancy.⚡

     

    • jcastr02's avatar
      jcastr02
      Post Prodigy
      5 years ago

      parry2k sorry it didn't let me upload as a table so I did a screen shot, thanks for your help.

       

  • parry2k's avatar
    parry2k
    Super User
    5 years ago

    jcastr02 based on your data I'm getting 6.67 which is DIVIDE ( 6 - 5,, 14 )

     

    Which is correct, not sure where is the problem?

     

     

    • jcastr02's avatar
      jcastr02
      Post Prodigy
      5 years ago

      parry2k    I am getting only 4 detractors vs.  5....    We only count ratings of 0-6 as detractors.   Where are you getting 5 from?