Login error for user on RDS server

[nrustad]

We have an Remote Desktop server where multiple users access PowerBI Desktop, one user is getting the following error when trying to login on this server:
"AADSTS5000611: Symetric Key Deriviation Function version '1' is invalid. Update the device for the latest updates."

No other users are seeing this error, and the affected user can successfully login to PBI on his local computer without issue, he only gets the error on the RD server.

I was not able to find much information about this error online, is this a known issue? configuration problem? user account problem? any help with a fix or workaround would be appreciated.

[v-shamiliv]

Hi @nrustad 

We are following up once again regarding your query. Could you please confirm if the issue has been resolved through the support ticket with Microsoft?

If the issue has been resolved, we kindly request you to share the resolution or key insights here to help others in the community. If we don’t hear back, we’ll go ahead and close this thread.

Should you need further assistance in the future, we encourage you to reach out via the Microsoft Fabric Community Forum and create a new thread. We’ll be happy to help.

Thank you for your understanding and participation.

[v-shamiliv]

Hi @nrustad ,
As per the @lbendlin  suggestion, could you please let me know if you have raised a support ticket or reported an issue? Additionally, has your issue been resolved after raising the support ticket? If so, please share any helpful insights in the community to assist other members with similar issues in resolving them faster.
Thank you.

[lbendlin]

That's not the latest version btw.

If you have a Pro license you can open a Pro ticket at https://admin.powerplatform.microsoft.com/newsupportticket/powerbi
Otherwise you can raise an issue at https://community.fabric.microsoft.com/t5/Issues/idb-p/Issues .