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cosminc
Post Partisan
Post Partisan

Gateway error

Hi

i have a situation: i developed and put on a server a power bi report and now i want to make automatically schedule refresh; there is a licence - email (which is generic, not for a specific windows user; we use it only for PBI) and password and with these i need to set up the gateway

1. which gateway do i need - Personal or Enterprise?

2. i tried with Enterprise and it gave me an error when i try to establish link connections, see bellow

i'm stucked on this, can anyone help me please?

Thanks,

Cosmin

 

 

error_gateway.jpg

7 REPLIES 7
v-jiascu-msft
Microsoft Employee
Microsoft Employee

Hi Cosmin,

 

As we can see from the error message, it's an authentication issue. 

1. It seems the file is in a remote server. Does the computer that has the gateway have access to the file?

2. The path in the data gateway should be a full path.

 

Best Regards,

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi

when you install the gateway you need to use the email which you use as license for powerbi? or you can give another email

thanks

Cosmin

Hi Dale,

when i installed Gateway i did on my computer C:\

if i want to install on the server where the sources and the pbi report are put what is the right path?

that partition is mapped on my computez as Z:\; not ok for the path?

but like this?

\\dfsadfsa\as\afda\Other_Sources

thanks

Cosmin

Hi Cosmin,

 

Did you solve this issue? I got the same error message in my test environment in which I connected to the network file by VPN.

1. So please check your network environment;

2. We should use the link like this: \\dfsadfsa\as\afda\Other_Sources\a.xlsx;

3. The credential should be the one we can use in our local computer.

Gateway_error

 

 

Best Regards,

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi

i didn't have full access, i need to stay after my it support; i don;t have wright to install on server

one issue is that we have on a server all reports and sources and only one account with license - an email and password

and one of my question was if when i install the gateway there on server if i can put my email and password with no pbi license or that unique account with license

but if i install just provisory on my computer the gateway, it will work? same question: my email or need license account?

thanks!

Cosmin

 

Hi @cosminc,

 

Yes, it will work if your computer have the access to that file. (Don't need to login the remote computer). 

The email (Power BI account) you enter in the data gateway is the owner of the gateway. That means the account can use this gateway. You don't need a Pro account to use a Gateway.

 

Best Regards,

Dale

Community Support Team _ Dale
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
cosminc
Post Partisan
Post Partisan

 

added the error detailed

thanks

 

error.jpg

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