Forum Discussion

cosminc's avatar
cosminc
Post Partisan
8 years ago

Gateway error

Hi i have a situation: i developed and put on a server a power bi report and now i want to make automatically schedule refresh; there is a licence - email (which is generic, not for a specific windo...
Need Help
v-jiascu-msft's avatar
v-jiascu-msft
Microsoft Employee
8 years ago

Hi Cosmin,

 

As we can see from the error message, it's an authentication issue. 

1. It seems the file is in a remote server. Does the computer that has the gateway have access to the file?

2. The path in the data gateway should be a full path.

 

Best Regards,

Dale

  • cosminc's avatar
    cosminc
    Post Partisan
    8 years ago

    Hi Dale,

    when i installed Gateway i did on my computer C:\

    if i want to install on the server where the sources and the pbi report are put what is the right path?

    that partition is mapped on my computez as Z:\; not ok for the path?

    but like this?

    \\dfsadfsa\as\afda\Other_Sources

    thanks

    Cosmin

    • v-jiascu-msft's avatar
      v-jiascu-msft
      Microsoft Employee
      8 years ago

      Hi Cosmin,

       

      Did you solve this issue? I got the same error message in my test environment in which I connected to the network file by VPN.

      1. So please check your network environment;

      2. We should use the link like this: \\dfsadfsa\as\afda\Other_Sources\a.xlsx;

      3. The credential should be the one we can use in our local computer.

      Gateway_error

       

       

      Best Regards,

      Dale

      • cosminc's avatar
        cosminc
        Post Partisan
        8 years ago

        Hi

        i didn't have full access, i need to stay after my it support; i don;t have wright to install on server

        one issue is that we have on a server all reports and sources and only one account with license - an email and password

        and one of my question was if when i install the gateway there on server if i can put my email and password with no pbi license or that unique account with license

        but if i install just provisory on my computer the gateway, it will work? same question: my email or need license account?

        thanks!

        Cosmin

         

  • cosminc's avatar
    cosminc
    Post Partisan
    8 years ago

    Hi

    when you install the gateway you need to use the email which you use as license for powerbi? or you can give another email

    thanks

    Cosmin