File contains corrupted data

[stpetrucci]

I need your help,
I tried all the tips to solve the problem, but none worked. Even reinstalling the entire application the error remains.

Feedback Type:
Frown (Error)

Timestamp:
2020-02-25T10:37:24.9261943Z

Local Time:
2020-02-25T07:37:24.9261943-03:00

Session ID:
851112bb-77ef-4524-a0d5-45eb24cffbba

Release:
February 2020

Product Version:
2.78.5740.861 (20.02) (x64)

Stack Trace:
at MS.Internal.IO.Zip.ProgressiveCrcCalculatingStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at MS.Internal.IO.Zip.ZipIOModeEnforcingStream.Read(Byte[] buffer, Int32 offset, Int32 count)
at Microsoft.Mashup.Storage.Local.ZipLocalStorage.TryGetPart(String path, Byte[]& content)
at Microsoft.Mashup.Host.Document.Storage.Local.CachingLocalStorage.TryGetPart(String path, Byte[]& content)
at Microsoft.Mashup.Host.Document.Storage.Local.XmlLocalStorageContext`1.TryGetPart(T& part)
at Microsoft.Mashup.Host.Document.Storage.Local.LocalStorageContext`1.Init()
at Microsoft.Mashup.Host.Document.Client.ClientAccessStorage.GetClientAccess(String url)
at Microsoft.PowerBI.Client.Windows.PowerBIService.AuthenticationManager.GetClientAccess(String url)
at Microsoft.PowerBI.Client.Windows.PowerBIService.AuthenticationManager.TryGetUserIdentityInfo(UserIdentityInfo& userIdentityInfo)
at Microsoft.PowerBI.Client.Windows.PowerBIService.AuthenticationManager.EnsureSignInStatusInitialized()
at Microsoft.PowerBI.Client.Windows.PowerBIService.AuthenticationManager.<get_IsSignedInTask>b__23_0()
at System.Threading.Tasks.Task`1.InnerInvoke()
at System.Threading.Tasks.Task.Execute()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<HandleAwaitableAsyncExceptions>d__1.MoveNext()

OS Version:
Microsoft Windows NT 10.0.17763.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 461814]

Peak Virtual Memory:
37.7 GB

Private Memory:
266 MB

Peak Working Set:
339 MB

IE Version:
11.1039.17763.0

User ID:
6816f212-6720-445f-954c-739d22551269

Telemetry Enabled:
True

DPI Scale:
100%

Supported Services:
Power BI

[v-xuding-msft]

Hi @stpetrucci ,

Could you tell me if your problem has been solved? If it is, kindly mark the helpful answer as a solution if you feel that makes sense. Welcome to share your own solution. More people will benefit from here.

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

I had a similar issue.  Deleting the "C:\Users\username\Microsoft\Power BI Desktop Store App" fixed the issue.

Thanks! @v-xuding-msft 

[v-xuding-msft]

Hi @stpetrucci ,

Do you use custom visuals? A few users got the error message while using them. And they resolved it by reinstalling Power BI Desktop. Maybe you could have a try.

1. Please delete your desktop firstly.

2. Delete the Cache and CEF folders in the paths as below.

C:\Users\username\Microsoft\Power BI Desktop Store App

C:\Users\username\AppData\Local\Microsoft\Power BI Desktop

3. Reinstall your Power BI desktop and try again.

Reference:

https://community.powerbi.com/t5/Desktop/File-contains-corrupted-data/td-p/548620

If this can't help you, I think you could create a support ticket to get the dedicated support.

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[d_gosbell]

What triggers this error? Is it just when opening a specific report? Or when trying to refresh a given report? Or something else?