Error loading Map - not displaying

[oa5599]

Hello, 
Please help - I'm stuck. 

My PowerBi displays a map visualisation that fails to render periodically. I have gone through the whole latest PBI desktop, clearing cache, refreshing and republishing, and it works for a period, then stops. The error I get from the 'Something has gone wrong' is below.

I am lost and don't know where to begin trying to fix this. Can anyone please help? 

Thanks in advance

oa

Feedback Type:
Frown (Error)

Timestamp:
2024-10-29T14:06:47.1284196Z

Local Time:
2024-10-29T14:06:47.1284196+00:00

Session ID:
2b759c1f-bcf2-4842-a355-5b9330524e43

Release:
October 2024

Product Version:
2.137.1102.0 (24.10) (x64)

Stack Trace:
Javascript:TypeError
at https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:280389:41
at https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:280403:26
at DesktopErrorHandler.processError (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:280416:22)
at window.onerror (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:280316:39)
at wrapFn (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:141270:137)
at _ZoneDelegate.invokeTask (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:141081:193)
at hooked_1.invokeTask (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:471702:81)
at Object.onInvokeTask (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:608269:64)
at _ZoneDelegate.invokeTask (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:141081:76)
at Zone.runTask (https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js:140961:67)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.137.1102.0","ModuleName":"https://ms-pbi.pbi.microsoft.com/minerva/scripts/desktop.js","Component":"","Error":"TypeError","MethodDef":"","ErrorOffset":"280389:41","ErrorCode":""}

OS Version:
Microsoft Windows NT 10.0.19045.0 (x64 en-GB)

CLR Version:
4.8 or later [Release Number = 533325]

Peak Virtual Memory:
71 GB

Private Memory:
723 MB

Peak Working Set:
1.32 GB

IE Version:
11.3636.19041.0

User ID:
bf06844c-c5bc-4d04-af04-61086ae81869

Workbook Package Info:
1* - en-GB, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: False.

Telemetry Enabled:
True

Model Default Mode:
Import

Model Version:
PowerBI_V3

Enabled Preview Features:
PBI_sparklines
PBI_scorecardVisual
PBI_fieldParametersSuperSwitch
PBI_setLabelOnExportPdf
PBI_oneDriveSave
PBI_oneDriveShare
PBI_useModernPublishDialogs
PBI_gitIntegration
PBI_newCard
PBI_buttonSlicerAuthoring
PBI_EimLessElevatedUser
PBI_mobileAutoReportLayout
PBI_daxInlineCopilot
PBI_aiNarrativesVisual
PBI_generateMeasureDescriptionsButton
PBI_visualCalculationsAuthoring
PBI_desktopReportAuthoringCopilot

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_qnaLiveConnect
PBI_b2bExternalDatasetSharing
PBI_enhancedTooltips
PBI_onObject
PBI_odspSaveBackgroundUpload
PBI_publishDialogsSupportSubfolders
PBI_tmdlInDataset
PBI_enhancedReportFormat
PBI_directLakeRemoteModeling
PBI_advancedSlicerTypeList
PBI_qnaImproveLsdlCopilot

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

[rajendraongole1 · Accepted solution]

Hi @oa5599 - I suggest, few troubleshooting steps by clearing the cached files can interfere with map rendering. Even though you mentioned clearing the cache, try deleting any temporary Power BI files on your system. You can find these in directories like

C:\Users\[YourUser]\AppData\Local\Microsoft\Power BI Desktop\Cache.

After deleting them, restart Power BI Desktop and check once.

point 2:  If the map works locally but fails when published to Power BI Service, check for any server-side restrictions. Use the Power BI Service logs to understand if there are any specific connectivity or security errors, as they might provide additional details.

Hope the above information helps

[Jon_GL]

Clearing the cache worked like a charm.  

[Anonymous · Accepted solution]

Hi @oa5599 ,

As an addition to rajendraongole1, you can:

• Check for updates: make sure you are using the latest version of Power BI Desktop. sometimes newer versions fix some bugs
• Check the Error Log: The error log shows TypeError in JavaScript code. this may be related to a specific visualization or a custom visualization. Try removing and re-adding the map visualization to see if that fixes the problem.

Best Regards,
Adamk Kong

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[rajendraongole1 · Accepted solution]

Hi @oa5599 - I suggest, few troubleshooting steps by clearing the cached files can interfere with map rendering. Even though you mentioned clearing the cache, try deleting any temporary Power BI files on your system. You can find these in directories like

C:\Users\[YourUser]\AppData\Local\Microsoft\Power BI Desktop\Cache.

After deleting them, restart Power BI Desktop and check once.

point 2:  If the map works locally but fails when published to Power BI Service, check for any server-side restrictions. Use the Power BI Service logs to understand if there are any specific connectivity or security errors, as they might provide additional details.

Hope the above information helps