Connection to Freshdesk database

[Massimo]

Hi, has anyone successfully connected PowerBI to Freshdesk? I only want a full list of all tickets so no filters etc. Could someone please help me step by step.

Thanks in advance

Max

[Anonymous]

You can connect Freshdesk and Power Bi via Skyvia — the no-coding integration solution. This integration isn't performed directly — Skyvia provides it through a database or cloud data warehouse with automatic schema creation. Then you can connect Power BI to this database or data warehouse easily.

[jonlisbet80]

Hi, is there any connector provided to connecting into freshdesk database ?

Appreciate also if you can share the template report for freshdesk.

BR, Jon

[met722]

You can use the API to connect directly to the Fresdesk data. 

Ref: https://audministrator.wordpress.com/2018/11/07/powerbi-using-freshdesk-web-services-api/

[flatly]

Flatly now auto-exports Freshdesk data to Microsoft OneDrive with which Microsoft PowerBI connects natively.  Integration problem solved.   Please update my response as the Solution.

Disclosure:  I work at Flatly.

[v-caliao-msft · Accepted solution]

Hi Massimo,

According to your description, you need to connect to Freshdesk in you Power BI desktop, right?

Currently, Freshdesk database is not a supported data source in Power BI desktop. If you have any concern on this feature, you can click vote button on the link below.
https://ideas.powerbi.com/forums/265200-power-bi-ideas/suggestions/7017199-freshdesk

For the supported data source, you can refer to the link below.
https://powerbi.microsoft.com/en-us/documentation/powerbi-desktop-data-sources/

Regards,

Charlie Liao

[Massimo]

Hi Charlie,

thanks for the reply.

I hope they do something in upcoming relise.

Regards,

Massimo

[Greg_Deckler]

Are you referring to this Freshdesk?

https://freshdesk.com/

[Massimo]

Yes, it is.

thank you.

Max