Updating PBIRS - SQL Server Enterprise with Software Assurance edition

Question

Hi to all,&nbsp;Where I work we are currently using the January 2020 version of PBIRS and we want to upgrade to a newer version. We have the SQL Server Enterprise with Software Assurance edition. I tried to upgrade following the steps described in this link (https://docs.microsoft.com/en-us/power-bi/report-server/upgrade)&nbsp;using the October 2020 installation file but encountered an error in the process. Here is an extraction of the installation log file:&nbsp;[32A4:5544][2020-12-28T21:23:13]i000: Setup: Install Started for package Microsoft Power BI Report Server[530C:4A6C][2020-12-28T21:23:13]i301: Applying execute package: PBIReportServerSetup, action: Install, path: C:\ProgramData\Package Cache\{BC4FF963-E964-471C-BDBD-5856378D7CFD}v1.9.7627.11028\PBIReportServerSetup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLFOLDER="H:\Microsoft Power BI Report Server" SKU="PbirsSqlServerEeSa" CHANGEEDITION="False"'[32A4:5544][2020-12-28T21:25:04]e000: UnexpectedError: Burn engine encountered error. PackageId: PBIReportServerSetup, ErrorType: WindowsInstaller, ErrorCode: -2147483648, Data: , ErrorMessage: Something went wrong, please find details in setup logs., UIHint: 0[32A4:5544][2020-12-28T21:25:04]i000: User: Error: Microsoft Power BI Report Server: Something went wrong, please find details in setup logs.[32A4:5544][2020-12-28T21:25:04]e000: UnexpectedError: setup failed for packageId: PBIReportServerSetup, package: Microsoft Power BI Report Server, errorCode: -2147483648, errorMessage: Something went wrong, please find details in setup logs.[32A4:5544][2020-12-28T21:25:04]i000: Setup: Install Completed for package Microsoft Power BI Report Server[32A4:5544][2020-12-28T21:25:04]i319: Applied execute package: PBIReportServerSetup, result: 0x0, restart: None[530C:4A6C][2020-12-28T21:25:04]i325: Registering dependency: {a13404d5-ce1c-49a7-884b-6f7211f2f602} on package provider: {BC4FF963-E964-471C-BDBD-5856378D7CFD}, package: PBIReportServerSetup[32A4:5544][2020-12-28T21:25:04]i000: Setup: Install Started for package {0a65872d-69dc-4386-af80-8a708f7c3fa7}[530C:4A6C][2020-12-28T21:25:04]i301: Applying execute package: {0a65872d-69dc-4386-af80-8a708f7c3fa7}, action: Uninstall, path: C:\ProgramData\Package Cache\{0a65872d-69dc-4386-af80-8a708f7c3fa7}\PowerBIReportServer.exe, arguments: '"C:\ProgramData\Package Cache\{0a65872d-69dc-4386-af80-8a708f7c3fa7}\PowerBIReportServer.exe" -uninstall -quiet -burn.related.upgrade -burn.ancestors={a13404d5-ce1c-49a7-884b-6f7211f2f602}'[32A4:5544][2020-12-28T21:25:10]i000: Setup: Install Completed for package {0a65872d-69dc-4386-af80-8a708f7c3fa7}[32A4:5544][2020-12-28T21:25:10]i319: Applied execute package: {0a65872d-69dc-4386-af80-8a708f7c3fa7}, result: 0x0, restart: None[32A4:5544][2020-12-28T21:25:10]i000: Setup: Package action completed.[32A4:5544][2020-12-28T21:25:10]i000: Setup: A restart is required.[32A4:5544][2020-12-28T21:25:10]i052: Condition 'RebootPending = 0' evaluates to true.[32A4:5544][2020-12-28T21:25:10]i000: Setup: Checking IsRebootPending() = False[32A4:5544][2020-12-28T21:25:10]i000: User: Bundle action completed with errors, please fix the issue then try repair.[32A4:5544][2020-12-28T21:25:10]i399: Apply complete, result: 0x0, restart: Required, ba requested restart: No&nbsp;What might be the problem with the installation? Is this the right way to do it given that we have the PBIRS SQL Server Enterprise with Software Assurance edition?&nbsp;&nbsp;Thanks in advance, best regards.

farhanahmed · Answer

Have you tried to reboot the system before installation?&nbsp;[32A4:5544][2020-12-28T21:25:10]i000: Setup: A restart is required.&nbsp;&nbsp;

anonymous · Answer

Hi&nbsp;FarhanAhmed&nbsp;,&nbsp;No I didn't. What I did before executing the installer was to stop the PBIRS and SQL Server services.The installation never asked me if I wanted to reboot, neither before nor after.&nbsp;

v-janeyg-msft · Answer

Hi,&nbsp;Anonymous&nbsp;&nbsp;It’s my pleasure to answer for you.You can follow the detailed link:My Tech Learning: Tutorial -- Steps to upgrade Power BI Report ServerBy the way,&nbsp;Was the previous version installed using SA product key?Did the error occur at this step?If it doesn’t solve your problem, please feel free to ask me.&nbsp;Best RegardsJaney Guo&nbsp;If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

anonymous · Answer

Hi Janey,&nbsp;Thanks for your help. An error message popped up briefly after the step shown in the image and then proceeded to install Power BI Report Server but ultimately failed.&nbsp;I'm not sure if previous version was installed using SA product key, but if I had to guess I'd probably say yes. What difference does it make if an SA product key was used when installing the previous version? Maybe the installation could have succeeded?&nbsp;Best regards.

v-janeyg-msft · Answer

Hi,&nbsp;Anonymous&nbsp;&nbsp;If you installed the keyless version before, the updated version should also be the keyless version.&nbsp;It’s not easy to judge the problem. Can the original version work normally?Have you tried to update again?&nbsp;Have you made a backup? Do you remember whether it showed up for you to fill in the key when updating?&nbsp;Is the update interface like this?Best RegardsJaney Guo&nbsp;If this post&nbsp;helps, then please consider&nbsp;Accept it as the solution&nbsp;to help the other members find it more quickly.

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Updating PBIRS - SQL Server Enterprise with Software Assurance edition

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