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ania_roh
Helper III
Helper III

tooltip error

‎09-10-2021 08:35 AM

Hi,

I just published the inform in PowerBi service with tooltip included (page tooltip asocciated to some cards).

Everyone can see tooltips in the inform, except one, who says he can´t see a tooltips at all (when he see the card, any tooltip appears)

What could be a problem? 

Thank you a lot

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edhans
Community Champion
Community Champion

‎09-10-2021 08:46 AM

What browser are they using? IE is no longer supported. 

Also, troubleshooting steps assuming they are not using IE:

  1. Disable any blocker scripts, like ublock origin. See if that is interferring.
  2. Launch Power BI in an incognito/private session with no extensions running.
  3. Clear the cache
  4. Try a different browser. Safari, Edge (modern/chromium), Chrome, and Firefox are all supported. Make sure any of those are current.


Did I answer your question? Mark my post as a solution!
Did my answers help arrive at a solution? Give it a kudos by clicking the Thumbs Up!

DAX is for Analysis. Power Query is for Data Modeling


Proud to be a Super User!

MCSA: BI Reporting

View solution in original post

Message 2 of 3
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2 REPLIES 2
Anonymous
Not applicable

‎09-24-2021 02:12 AM

Hi @ania_roh 

Has your problem been solved ? If it has been solved, then please consider Accept it as the solution to help the other members find it more quickly.

 

Best Regards

Community Support Team _ Ailsa Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Message 3 of 3
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edhans
Community Champion
Community Champion

‎09-10-2021 08:46 AM

What browser are they using? IE is no longer supported. 

Also, troubleshooting steps assuming they are not using IE:

  1. Disable any blocker scripts, like ublock origin. See if that is interferring.
  2. Launch Power BI in an incognito/private session with no extensions running.
  3. Clear the cache
  4. Try a different browser. Safari, Edge (modern/chromium), Chrome, and Firefox are all supported. Make sure any of those are current.


Did I answer your question? Mark my post as a solution!
Did my answers help arrive at a solution? Give it a kudos by clicking the Thumbs Up!

DAX is for Analysis. Power Query is for Data Modeling


Proud to be a Super User!

MCSA: BI Reporting
Message 2 of 3
2,196 Views
0

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