tooltip error

[ania_roh]

Hi,

I just published the inform in PowerBi service with tooltip included (page tooltip asocciated to some cards).

Everyone can see tooltips in the inform, except one, who says he can´t see a tooltips at all (when he see the card, any tooltip appears)

What could be a problem? 

Thank you a lot

[Anonymous]

Hi @ania_roh 

Has your problem been solved ? If it has been solved, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards

Community Support Team _ Ailsa Tao

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[edhans · Accepted solution]

What browser are they using? IE is no longer supported. 

Also, troubleshooting steps assuming they are not using IE:

1. Disable any blocker scripts, like ublock origin. See if that is interferring.
2. Launch Power BI in an incognito/private session with no extensions running.
3. Clear the cache
4. Try a different browser. Safari, Edge (modern/chromium), Chrome, and Firefox are all supported. Make sure any of those are current.