some users cant export to pdf

[jasemilly]

Hi

Some our company's users are having difficulties exporting from the power bi service.  They tend to use chrome, I am perfectly fine.  I hoped it would correct over a period of time so left it over the weekend.  The only message they get back is unable to export.

I am unsure how I can progress this, we a pro user site.

thanks

[v-deddai1-msft]

Hi @jasemilly,

Would you please check export settings in admin portal:

Reports that are owned by a user outside your Power BI tenant domain, such as a report owned by someone outside your organization and shared with you, can't be published to PDF.If you share a dashboard with someone outside of your organization, and thereby, a user who isn't in your Power BI tenant, that user can't export the shared dashboard's associated reports to PDF. For example, if you're aaron@contoso.com, you can share with cassie@cohowinery.com. But cassie@cohowinery.com can't export the associated reports to PDF.

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Best Regards,

Dedmon Dai

[Greg_Deckler · Accepted solution]

@jasemilly You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".