publish to web link not showing report background image

[Johnmatta]

I created a publish to web link to one of my reports which has a bckground image (that was insterted while building in the power bi desktop) but when I use the link, the background image is gone.

Please help urgently

Thanks.

John

[ryan-gao]

Hi guys

     this issue will occured when you created the pbix using early desktop version(before 2018  august update), and try to update this file using august version.

      as I  see ,it only occurs  in publish to web, which means the background image and imported image works well in the service.

      yes, recreate the pbix and upload a new file to the service and then publish really works,but i don't think this is a good solution,because if this issue report was widely shared among the organization, the change notice will make them feeling bad.

[Johnmatta · Accepted solution]

Thanks All for your comments. I finally figured it out.
The issue was that I originally published the report from PBI desktop which I downloaded from the Office store (to get the monthly updates rolled out automatically without me downloading the new vesrion) and then later I downloaded the desktop vesrion for some reason and made some changes to the report and republished then the problem occurred.
I then uninstalled the desktop version I got from The Power BI website and got the one from the store, deleted the dataset and the report in Power BI service, republ8shed...all works fine.

[Eber5826]

Estimados buena tarde, les comento que realice el proceso de borrar el conjunto de datos y volver a cargar el informe, sin embargo al dia siguiente realice algunos cambios el informe y volvi a publicarlo, pero al volver a cargarlo no se pueden visualizar las imagenes.

[v-piga-msft]

Hi @Johnmatta,

What's version of Power BI Desktop do you use when you insert the background image? 

By my test with the latest version of Power BI Desktop, everything works as expected.

Please have a try with the latest version of Power BI Desktop.

Best Regards,

Cherry

[jn854]

I'm on the latest Power BI desktop. I solved the issue for myself - it required deleting the dataset and report from the Power BI service and then republishing from Power BI desktop.

Hope that helps.

[v-piga-msft]

Hi @jn854,

It's glad that you have solved your problem.

You could accept your reply as solution so that people who may have the same question can get the solution directly.

Best Regards,

Cherry

[jn854]

I'm not the OP unfortunately, so I can't set my post as the solution.

[jn854]

I've got the same issue as of today.. has been working fine prior to this.

Shows in the Power BI service fine, but the embedded link appears to strip all images.

[GilbertQ]

Hi there

Do you see the image when viewing the report in the Power BI Service and not via the Publish to Web link?