network error

[BiancaTR]

Hi,

I have a visual that works perfectly in Power BI Desktop, but when I publish it, it changes to 'network error'. The data used in this visual is exactly the same as in the other visuals — only this one has the issue.

[v-sdhruv · Accepted solution]

Hi @BiancaTR ,

Thank you for the update and for your persistence in troubleshooting the issue.

I’m glad the problem is resolved and that the visual is now loading correctly in the Power BI Service. I appreciate you taking the time to share it.

Can you please mark your post as an accepted solution so that other members can also benefit from it.

Best regards,
Shruti

[BiancaTR]

Hi,

I just wanted to let you know that the issue has been resolved.

The problem was caused by a parameter on the X-axis that included two variables. For some reason, that setup was preventing the visual from loading properly. I recreated the visual using only one variable on the X-axis, and now it’s loading correctly in the Power BI Service.

Thank you so much for your support and guidance throughout the troubleshooting process!

Best regards,
Bianca

[collinq]

Hi @BiancaTR ,

As @BhavinVyas3003  stated some possibilities, I would think that this is probably a network issue.  I would have the network folks do a trace and point to the problem so you can better identify the blockage point (something like using fiddler).

[BiancaTR]

Hi,

Thanks for the suggestion. I’ve already tested opening the report using different internet connections, including multiple Wi-Fi networks and 4G, and unfortunately, the visual still doesn’t load in any of them.

Best regards,
Bianca

[BhavinVyas3003]

Custom Visual Issue: If that visual is a custom or marketplace visual, it might require internet access or permissions that are blocked in Power BI Service.

Service Dependency: The visual might rely on external libraries or services not allowed or blocked by your company’s firewall or Power BI tenant settings.

Version Mismatch: Sometimes visuals behave differently in the service vs. desktop, especially after updates.

Browser or Network Restrictions: Your browser or corporate proxy might be blocking a script or resource used by that visual.

[BiancaTR]

Hi Bhavin,

Thank you for your support.

Just to clarify: the visual in question is a native Power BI visual, not a custom or marketplace one. The data model used in this visual is the same as in other visuals that are rendering perfectly, which rules out a data access issue.

I have also tested opening the report in different browsers and various internet networks, and the problem persists—so browser or network restrictions don’t seem to be the cause either.

What's even more puzzling is that I have another report using the same visual (but with a different dataset), and that one works perfectly fine when published. This seems to eliminate the possibility of a version mismatch or compatibility issue.

At this point, I’m honestly lost as to what could be causing the issue.

Best regards,
Bianca