manage connection and gateways page is showing blank

[Deepanshu_003]

Hi Everyone,

even after downloading the on premises data gateway and ensuring it is active but when going to manage connection and gateways or even when going threw schedule refresh it is showing blank page. the screen shot is below

 it is showing manage connection and gateways.

but when clicking on this it is showing blank.

 and when going threw schedule refresh, it is showing name of gateways

but when trying to configure by "add to gateway"

its showing again blank

i have ensured that gateway is active and the service is running and i have also logout and login again to power bi service

[MattiaFratello · Accepted solution]

@Deepanshu_003 

• Are you logged into the Power BI Service with the same user account that is configured for the on-premises data gateway?
• If yes, try clearing browser cache, also attempt to access the page from a different browser like Chrome or Edge.

If this helps please consider marking it as a solution and give kudos 👍

[lbendlin · Accepted solution]

Looks like you are on a trial license?

[v-menakakota]

Hi @Deepanshu_003 
Thanks for reaching out to the Microsoft fabric community forum. 

I would also take a moment to thank  @lbendlin  and @MattiaFratello  , for actively participating in the community forum and for the solutions you’ve been sharing in the community forum. Your contributions make a real difference.

Please go through the below solved issue.

Solved: Manage gateway screen is blank - Microsoft Fabric Community

Best Regards, 
Community Support Team 

[v-menakakota]

Hi @Deepanshu_003 ,

I hope the above details help you fix the issue. If you still have any questions or need more help, feel free to reach out. We’re always here to support you .

Best Regards, 
Community Support Team

[v-menakakota]

Hi  @Deepanshu_003 ,
 

I hope the above details help you fix the issue. If you still have any questions or need more help, feel free to reach out. We’re always here to support you .

Best Regards, 
Community Support Team

[MattiaFratello · Accepted solution]

@Deepanshu_003 

• Are you logged into the Power BI Service with the same user account that is configured for the on-premises data gateway?
• If yes, try clearing browser cache, also attempt to access the page from a different browser like Chrome or Edge.

If this helps please consider marking it as a solution and give kudos 👍