Your session has expired

[Anonymous]

Hi,
Our current setup:

- power bi premium per user 

- paginated reports

- data gateway to azure sql server

At random frequencies the message above pops up after the user ran the report.
Google search with exact phrase shows no hits.

How can we get rid it?

[Anonymous · Accepted solution]

Hi @Anonymous ,

Microsoft Power BI works on an “access token” / “refresh token” system which is common across the internet. This is essentially a system that upon login will grant you two tokens, an access token with a short expiry (a few hours maybe) and a refresh token with a longer expiry (a few months).
During normal communication your access token will be sent to the authentication servers to authenticate you. After a short period of time this token will expire and an error response will be sent back to which the client web application will respond by using the refresh token to generate a new access token and refresh the session.

This ensures that any attacker who is able to hijack the access token has only limited access for a brief period of time.

Once the refresh token expires then the user must perform a full login once again to renew it and the cycle repeats.

The thresholds for both these tokens expiry are controlled within Active Directory / Azure and Microsoft identity platform controls within your organization

Generally speaking, if you are needing to frequently login to your Power BI dashboards or reports, you will want to extend the expiry of your refresh tokens not the access token.

Persistent browser session

1. Sign in to the Azure portal as a global administrator, security administrator, or Conditional Access administrator.

2. Browse to Azure Active Directory > Security > Conditional Access.

3. Select New policy.

4. Give your policy a name. We recommend that organizations create a meaningful standard for the names of their policies.

5. Choose all required conditions.

6. Under Access controls > Session.

   1. Select Persistent browser session.
   2. Select a value from dropdown.

7. Save your policy.

To learn more details ,refer:

https://docs.microsoft.com/en-us/azure/active-directory/conditional-access/howto-conditional-access-... 

https://www.vuepilot.com/support/article/microsoft-power-bi-authentication-information/ 

Solved: Your Power BI Session Expired message - Microsoft Power BI Community

Best Regards

Community Support Team _ Polly

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

Tried it, but no effect. We still get the refresh message every x minutes.

[nkshriva]

Did you find any solution to this issue?

[GilbertQ]

Hi @Anonymous 

I would chat with your Network Administrator as it appears that there is a timeout on how long you can stay logged in before you need to log in again?