WebView2 runtime error

[johnbasha33]

Hi guys,

any idea why this error is popping in my dataset refresh?

all looks good in local when refreshing, dataset failing in service. 

This is the full error:

Data source error: {"error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","pbi.error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","parameters":{},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorCode","detail":{"type":1,"value":"-2147467259"}},{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"We were unable to find the WebView2 runtime. You can manually download the runtime installer here: https://go.microsoft.com/fwlink/p/?LinkId=2124703"}},{"code":"DM_ErrorDetailNameCode_UnderlyingHResult","detail":{"type":1,"value":"-2147467259"}},{"code":"Microsoft.Data.Mashup.ValueError.Reason","detail":{"type":1,"value":"DataSource.Error"}}],"exceptionCulprit":1}}} Table: EuroConversion.

@amitchandak @Pragati11 @Arul @mwegener @lbendlin 

[johnbasha33 · Accepted solution]

Hi All,

thanks for your time in reviweing the issue.
I found the reason and fixed it. 

we were using some external websites to fetch some live info, this is causing the issue. these websites are giving this strange webview2 error. we got rid of them and dataset is able refresh with out any error. 

[Anonymous]

Hi @johnbasha33 

The error message indicates that the Power BI dataset refresh is failing due to a missing component called the WebView2 runtime. WebView2 is a control that allows modern web technologies to be used within Windows applications, and it is used by Power BI for certain data access and processing tasks.

As suggested by the error message, you need to manually download and install the WebView2.

When you refresh the dataset in power bi service, you might need to ensure that the server environment has the WebView2 runtime installed and configured correctly.

Best Regards

Zhengdong Xu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[lbendlin]

What's the Windows version of the machine where you see that error?  Did it work before?

[aj1973]

Hi @johnbasha33 

Have you tried updating your gateway?