Visuals show no data in service

[Anonymous]

Hi, 

some of my visuals in a report suddenly stopped working this morning. All of them are the KPI-visuals. They simply do not show anything, only the headers are shown.  

Two graphs in the report still works as they should and is up to date with my data.

The desktop report works without problems.

I have:

• Refreshed the data in the desktop report
• Re-uploaded the report to pbi service
• Updated the data gateway
• Restarted the data gateway. 

Any suggestions?

[Greg_Deckler]

Not sure I have any KPI visuals to test with. These are the out-of-the-box KPI visuals and not third-party visuals? 

You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

[Greg_Deckler]

OK, I just published a KPI visual to the Service and it renders fine. So, it does not appear to be a general issue with KPI visuals in the Service. 

[Anonymous]

Strange. I use the "stock" KPI visual that's available in Power BI. I've made sure the data connection works, there seems to be no problem there. 

When I upload the same data with the card visual, it shows the correct data as expected.  

I've even deleted the original visuals and set up new ones with the same values, and re-published the report, still nothing. 

[Anonymous · Accepted solution]

Solved it. I had to clear my browser cache.