We are having an issue with users not being able to see reports and being presented with this error:
Any user with access to the workspace should be able to VIEW the report as well as any user with whom the report was shared.
Here are the facts:
- Users with Member status can see the report but not users with Viewer status
- Users with Viewer status could see the report last week
- Users with the same role can see the same report on a different workspace
- Same user in different workspaces and same report; user can see report in Workspace1 but not Workspace2, users with shared links can't see report unless added as Member to the workspace
- There is no RLS set-up, all users should be able to see the report
- An update to our ERP system happened this week and some active directory changes, could this be a factor in the issue?
Troubleshooting Step 1: Had a userX try to see the report, userX was not able to see the report and got an error unable to load the model (see error above). Added userX as a member to the workspace, userX was able to see the report
Troubleshooting Step 2: Had a userZ try to see the report, userZ was not able to see the report and got an error unable to load the model (see error above). Added userZ as a viewer to the workspace, userZ was not able to see the report and got an error unable to load the model (see error above).
We would like to find a solution to this issue that doesn’t involve creating a new workspace since there are a considerable amount of reports.
