Forum Discussion
Users cannot access reports
Hi, syasmin25
Would you like to try the following steps and take a look if it can help you solve the problem:
- Download the report as pbix file and open it on the desktop.
- Create a new workspace in the service and assign roles to the end-user.
- Publish the report to the created workspace from desktop
- Then share the published report again to the end-user and check if he can open it(The end-user should guarantee that he is using the correct username to log in to the Power BI Service)
Thanks in advance!
Best Regards,
Community Support Team _Robert Qin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Hi syasmin25 ,
Has the new user ALWAYS gotten that response message or just recently? How did you share the report? Did you send them a link? Has the report name or report pages changed at all since you shared? Can you go look at the Access again and absolutley confirm that the user's name is there with a permission associated with it? let us know.
I would appreciate Kudos if my response was helpful. I would also appreciate it if you would Mark this As a Solution if it solved the problem. Thanks!
The user started getting that response recently (as in today), the user has had proper access for months. I have shared the report by sending them an email notification. I have made some changes to the dataset. But I have been doing it for a while, the report has been a work in progress and end-users were always able to access it by opening it from shared with me.
I have checked the access and the user does have permission. The user is an admin in the workspace as well.