User Password Incorrect issue in Service

[akj2784]

Hi All,

I have data gateway created for tabular project in power bi service. I can see the connection is successful. But when I get data in the power bi service using the same data gateway, I get user/password incorrect issue.

Technical details:

Activity ID: fb12b0bd-2c23-4f74-89f7-1593dd17559f

Request ID: 74168b6a-c3da-6708-e366-dc9a342e2056

Date: 2018-02-01 14:19:14Z (UTC)

Error text: The following system error occurred: The user name or password is incorrect.

Cluster URI: https://wabi-us-east2-redirect.analysis.windows.net

What could be the reason ?

[v-yulgu-msft]

Hi @akj2784,

Can you refesh the dataset successfully with the same credential in Power BI desktop? You can also update the gateway to the latest version for a test.

Regards,

Yuliana Gu

[akj2784]

That did not help. I am able to process the data base in SSDT and also able to deploy the project to SSAS. But when I get data in Power BI Service, it gives user password error.

[v-yulgu-msft]

Hi @akj2784,

For this problem, you may need to create a support ticket for further analysis.

Regards,

Yuliana Gu