Usage report not showing a users usage

[paveley1985]

We have launched a new report in the last few weeks so have been tracking usage because we want everyone to try it.

I have been monitoring usage and have some disrepancies.

User A: The report shows 0 views. So I had him open and close and re-open it over the course of yesterday 3 times. It still shows 0 views

User B: It was showing 2 views but he believed it should be more. So I had him open and close it 3 times yesterday, but the count only increased by 1 view.

Any help wiuld be appreciated

[v-sdhruv]

Hi @paveley1985 ,
I hope your issue got resolved.
If you find this post helpful, then please  Accept as solution  or give Kudos so that other members find it easily.
Thank You.

[paveley1985]

Thanks for your help, apologies I didn't get a notification anyone had replied until today!

[v-sdhruv]

Hi @paveley1985 ,
I hope your issue got resolved.
If you find this post helpful, then please  Accept as solution  or give Kudos so that other members find it easily.
Thank You.

[v-sdhruv]

Hi @paveley1985 ,
I hope you got a chance to go through the documentation on how usage metrics are calculated.
Please consider marking Accept as solution or give kudos to the post that helped you so that other users can benefit from it.
If you still need any help, feel free to reach out to us.

Thanks

[v-sdhruv · Accepted solution]

Hi @paveley1985 ,

Report Page Views rely on client telemetry and can be affected by undercounting and overcounting of activities due to inconsistent network connections, ad blockers, or other client-side issues. Report View metrics relies on activity data collected from Power BI service, and matches the aggregate counts of activities in audit logs and activity logs.

You can refer this link for more clarity

https://learn.microsoft.com/en-us/power-bi/collaborate-share/service-modern-usage-metrics#considerat...

Additionally, you can go through this Worked example of View and Viewer metrics which explains how a report view count is calculated.

https://learn.microsoft.com/en-us/power-bi/collaborate-share/service-modern-usage-metrics#worked-exa...

Hope this helps!

[lbendlin]

Usage Metrics reports are notoriously unreliable. Use the Tenant Audit logs instead.