Solved: Usage metrics missing

rachelbaker · ‎10-03-2019

Hi, I created a usage stats dashboard by following the process of saving a copy and removing the filters - this ran reasonably smoothly for a while, but skipped a bit of data, I get c 10,000 views a month from 350+ users, but I knew some users weren't having data captured as they weren't on the list of users and yet were asking me questions about the app content...

The problem today - no data since the 27th. I'm running a series of training courses and need to know who to focus on so need this resolved asap.

Any ideas? I've tried re-creating it, but still no new data post the 27th.

Thanks, Rachel

v-lili6-msft · ‎10-04-2019

hi, @rachelbaker

This is a known issue that had been submitted to power bi product team, Engineers are working on a fix and expect it to be deployed by end of day 10/07/19.

https://powerbi.microsoft.com/en-us/support/

Best Regards,

Lin

Community Support Team _ Lin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

v-lili6-msft · ‎10-04-2019

hi, @rachelbaker

This is a known issue that had been submitted to power bi product team, Engineers are working on a fix and expect it to be deployed by end of day 10/07/19.

https://powerbi.microsoft.com/en-us/support/

Best Regards,

Lin

Community Support Team _ Lin
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

joegrassby · ‎10-03-2019

I've noticed that most of my reports are not showing any usage metrics since the end of September too. Sorry I don't have any answers but I suppose it's useful to know you're not the only one.