Unable to load the data for this visual

[mitchwattlewort]

Hello,

I have two reports both stemming for similar pbix files, the 1st once published and connected to the data gateway works just fine. The second once published and connected using the same data gateway gives me the error below when viewing. I have ran a successful refresh on the 2nd dataset but the error still remains. When I go to view the 2nd report it pops a banner at the top saying there are invalid connection credentials. To my knowledge both reports are using the same credentials.

ouldn't retrieve the data for this visual. Please try again later.

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• Activity ID5c80f6c6-6c3f-4eeb-a3b7-bcbd403efece
• Request IDf642bcaa-9022-7863-2b65-9228aaaa1525
• Correlation ID0b5fe715-7a37-9ae2-eddf-665146e0d17d
• TimeFri Aug 07 2020 12:05:42 GMT-0400 (Eastern Daylight Time)
• Service version13.0.14015.75
• Client version2007.4.02174-train

[v-xicai · Accepted solution]

Hi @mitchwattlewort ,

There are several points you may considerate:

1.If your dataset not only contains cloud data source but also the on premise data source, then it needs to use the gateway and configure schedule refresh, see more: :On-premises data gateway , Configure scheduled refresh .

Note that you also need to select Allow user's cloud data sources to refresh through this gateway cluster option Under Gateway Cluster Settings. See: Merge or append on-premises and cloud data sources.

2.Please make sure the gateway is online, and try to upgrade the gateway to latest version.

You might also need to upgrade the Power BI Desktop to the latest version version . Download the pbix file from Power BI Service, then reopen in Power BI Desktop and republish to Power BI Service.

3.Ensure that you've added one or more data sources of your dataset to the gateway, as described in Add a data source.

4.Verify that you have the correct username and password. Also, verify that those credentials can successfully connect to the data source. Make sure the account that's being used matches the authentication method.

5.Your data source credential may expire, so try to update the credential and republish the report. In Power BI, go to refresh settings for the dataset. In Manage Data Sources, select Edit credentials to update the credentials for the data source.

6.Please set schedule refresh for different datasets at different times, make sure that you don't schedule more than max parallel refreshes for the different nodes in these capacities. Also we suggest that you first disable all refreshes on all capacities. Then slowly enable the refreshes one by one. Make sure refreshes are staggered apart (e.g. 1 hour apart), and that no more than max concurrent refreshes happen at overlapping time periods.

7.Power BI Pro or Power BI Free supports uploading Power BI Desktop (.PBIX) files that are up to 1 GB in size. Power BI Premium supports uploading Power BI Desktop (.PBIX) files that are up to 10 GB in size. If you need to upload PBIX file that is larger than 10 GB, consider to move data from your source to SQL Server, Oracle or SSAS, then use DirectQuery/Live connection.

8.Use fiddler to monitor what happened during the refresh process.

You may resolve the issue via the troubleshooting link :https://docs.microsoft.com/en-us/power-bi/refresh-troubleshooting-refresh-scenarios .

Best Regards,

Amy 

Community Support Team _ Amy

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[lbendlin]

need more information. Is this import mode or direct query? On-premise or cloud data sources?  Same measure used in both reports?  Connection strings match between pbix and gateway?