Tooltip lines not showing for reference lines in the tooltip on the service.

[LauraG8]

I have a line chart with 2 lines and 2 reference lines. 
The tooltip shows data for all lines and the lines for both normal data lines and the reference lines are showing in desktop.

However, when I publish to the service the lines for the reference lines are not showing up on the tooltip.
In desktop:

In the service / app:

[freginier · Accepted solution]

Hey there!

Here are a few solutions for you!

1. Enable "Include in Tooltip" for Reference Lines

In Power BI Desktop, Select the Line Chart.
- Go to Format Pane → Analytics → Reference Lines.
- For each reference line, ensure "Include in Tooltip" is ON.
- Re-publish and check in Power BI Service.

2. Check for Differences in Power BI Service Rendering

Some formatting settings behave differently between Power BI Desktop and Power BI Service.
- Fix: Try switching the tooltip type:
- Go to Format Pane → Tooltip.
- Change "Tooltip Type" to "Report Page" instead of "Default".

-  Create a custom tooltip page if needed.

Hopefully one of these solutions fixes your problem!

😁😁

[v-menakakota]

Hi @LauraG8 ,

May I ask if you have resolved this issue? If so, please mark the helpful reply and accept it as the solution. This will be helpful for other community members who have similar problems to solve it faster.

Thank you.

[v-menakakota]

Hi @LauraG8 ,

I wanted to check if you had the opportunity to review the information provided by freginier . Please feel free to contact us if you have any further questions. If my response has addressed your query, please accept it as a solution and give a 'Kudos' so other members can easily find it.

Thank you.

[v-menakakota]

Hi  @LauraG8 ,

I hope this information is helpful. Please let me know if you have any further questions or if you'd like to discuss this further. If this answers your question, please Accept it as a solution and give it a Kudos so others can find it easily.

Thank you and Regards,
Menaka.

[v-menakakota · Accepted solution]

Hi @LauraG8 ,

Thank you for reaching out to us on the Microsoft Fabric Community Forum.

Thank you @freginier  for providing possible solution ,in addition to his point once check
 Power BI Desktop version is up to date.Sometimes, a mismatch between the Service and Desktop versions can cause rendering inconsistencies.

If this post was helpful, please give us Kudos and consider marking Accept as solution to assist other members in finding it more easily.

[LauraG8]

Thanks for the solutions provided. I am currently waiting on an updated version to be installed through my organisation and hopefully this will resolve the issue.

[freginier · Accepted solution]

Hey there!

Here are a few solutions for you!

1. Enable "Include in Tooltip" for Reference Lines

In Power BI Desktop, Select the Line Chart.
- Go to Format Pane → Analytics → Reference Lines.
- For each reference line, ensure "Include in Tooltip" is ON.
- Re-publish and check in Power BI Service.

2. Check for Differences in Power BI Service Rendering

Some formatting settings behave differently between Power BI Desktop and Power BI Service.
- Fix: Try switching the tooltip type:
- Go to Format Pane → Tooltip.
- Change "Tooltip Type" to "Report Page" instead of "Default".

-  Create a custom tooltip page if needed.

Hopefully one of these solutions fixes your problem!

😁😁