The Card (new) visual does not work when published to powerbi service with categories.

[ASut1]

I have observed that the new card visual behaves completely differently on desktop versus when published to the power bi service.

On desktop, I can create a visual using 3 fields in the "Data" section and some custom formating.

When used as a tool tip on a stacked bar graph I get the following (expected) result both in desktop and online.

However, if I use the "categories" function for the card I get completely different behavior online.

Here is the card itself on desktop:

Here is how it appears as a tooltip in desktop:

But here is how the tooltip appears when published to the powerbi service:

No custom formating, and the filters only show one category...and not even the category that is being moused over.

Just as a control, and to check my own sanity, I created a simliar tool tip page using a table instead and a different bar chart.

Here is the page:

Here is the desktop tool tip behaving as expected:

And here it is published:

Other than some slight resolution difference, everything works as expected.

The problem seems to be when using the card (new) visual with categories. I even tried reseting all of my formating, conditional or otherwise, but the card visual only shows one category when published despite working correctly on desktop.

As a final test I published the report with the tooltip page visible (aka, not hidden like you would expect). I then used the Edit option online and saw this:

The categories section is completely missing! No wonder it doesn't work!

For my sanity and the sanity of tens of thousands of Powerbi developers, please fix this!

Service Version 13.0.26056.44
Client Version 2506.1.24638-train
Activity Id 2759a72c-520a-44a7-a604-309663f40e33
App Instance Id v42h9

[v-mdharahman]

Hi @ASut1,

Thanks for reaching out to the Microsoft fabric community forum.

It looks like you are facing issue with card visual which works fine on PowerBi Desktop but gives irregular results when used in PowerBi Service. As @Poojara_D12 has already responded to your query, kindly go through his response and check if it answers your query.

I would also take a moment to thank @Poojara_D12, for actively participating in the community forum and for the solutions you’ve been sharing in the community forum. Your contributions make a real difference.

If I misunderstand your needs or you still have problems on it, please feel free to let us know.  

Best Regards,
Hammad.
Community Support Team

[v-mdharahman]

Hi @ASut1,

As we haven’t heard back from you, so just following up to our previous message. I'd like to confirm if you've successfully resolved this issue or if you need further help.

If yes, you are welcome to share your workaround and mark it as a solution so that other users can benefit as well. If you find a reply particularly helpful to you, you can also mark it as a solution.
If so, it would be really helpful for the community if you could mark the answer that helped you the most. If you're still looking for guidance, feel free to give us an update, we’re here for you.

Best Regards,

Hammad.

[Poojara_D12]

Hi @ASut1 

You're experiencing a known inconsistency between the behavior of the new card visual in Power BI Desktop and its behavior once published to the Power BI Service, specifically when using the "Categories" field. In Desktop, everything works as expected—the card visual renders multiple fields with correct custom formatting, and when used as a tooltip, it accurately responds to the category being hovered over. However, once the report is published, that functionality breaks: the formatting is lost, the visual only shows one category (and often not the correct one), and critically, the Categories field appears to be missing entirely, rendering the visual unable to dynamically respond to tooltip context. This mismatch clearly indicates a bug or feature gap between the Desktop rendering engine and the Power BI Service backend, particularly in how the Service interprets or supports the new card visual’s "Categories" configuration.

Your workaround of using a table visual instead confirms that the tooltip logic and data context are functioning correctly in general, but that the new card visual specifically is not respecting them when published. This issue is frustrating for developers relying on consistent behavior between environments. Given your detailed environment specs and reproducible steps, this is a solid candidate for escalation through the Power BI Community or by submitting a support ticket to Microsoft. Until it’s fixed, avoiding the new card visual for tooltips or categories in production reports is advisable.